Headquarter Honda

I have always been pleased with the service department at Headquarter Honda, and in particular with Nicole Ellis. She is knowledgeable, efficient and friendly and keeps me updated while I'm waiting. Headquarter Honda, and in particular with Nicole Ellis. She is knowledgeable, efficient and friendly and keeps me updated while I'm waiting. More

Picked up my new Honda about two weeks ago from HQ Honda. Discovered that my VIN on the dash was not readable due to, apparently, something had obscured it. Possibly something spilled when the car was being Discovered that my VIN on the dash was not readable due to, apparently, something had obscured it. Possibly something spilled when the car was being prepped. Dunno. Popped in to the service department yesterday and met with Carlos Sanchez. Mind you, I did not have an appointment and expected to be asked to make one and come back later. Carlos could not possibly have been more helpful and accommodating. He sorted out the issue while I waited. That kind of customer service will go a long way in keeping me as a happy customer. More

Terrible service- actually, NO service! Received a recall notice for my car. Went online and made a service appointment, specifically noting that it was regarding that specific recall. Arri Received a recall notice for my car. Went online and made a service appointment, specifically noting that it was regarding that specific recall. Arrived at the designated time to be told they did not have me on the schedule, nor did they have the necessary parts in stock. I never received a call or message advising me to reschedule. More

I went an had my car serviced at Headquarter Honda in Clermont, Florida on 1/17/2023. Todd McClennan provided an excellent service at the dealership. Todd is very experienced and gave me sound advice on Clermont, Florida on 1/17/2023. Todd McClennan provided an excellent service at the dealership. Todd is very experienced and gave me sound advice on how to keep my vehicle in top shape. He is very honest and a people person. Keep up the great work Todd. Thank you very much. Regards, Krishna Kumar More

Todd McClellan is an excellent service advisor at Headquarter Honda. He took the time to think through what my problem might be and discussed a few scenarios with me to diagnose the problem. Mr. McCl Headquarter Honda. He took the time to think through what my problem might be and discussed a few scenarios with me to diagnose the problem. Mr. McClellan also educated me about multiple aspects of my car and how I can take better care and get improved gas mileage. Overall, one of the best visits I have ever had to a dealership service center. More

I wanted to like this place but this was not a great experience. Wait time was not great. I got an oil change and a tire patch. The price for everything was insane. I was misled into getting a experience. Wait time was not great. I got an oil change and a tire patch. The price for everything was insane. I was misled into getting a tire rotation as well that I thought was free of charge but ended up being an extra $20. This service ended up messing up my vehicle as my tire light came on after the service and when I hit the brakes it sounded like the brakes have much more pressure on them and I can hear the scratching. What a waste of service. The complimentary car wash was through a machine instead of by hand and since I didn't know this the machine knock off a collector magnet on the back of my car. I did not realize until I had already left. All this for over $100. What did I pay for? Viviana was nice and I know it wasn't her fault but your team needs to make this right. Absolutely awful. More

Nikko Seginot always gets us in and out quickly! Great customer service!! Highly recommended this service department! Great customer service!! Highly recommended this service department! More

Attention to detail. I’ve come for service a few times. Quick and very detailed. Definitely recommended I’ve come for service a few times. Quick and very detailed. Definitely recommended More

Rita is the best. I have been with Rita as my service professional for over 5 years. Rita for is always professional and informative. Dealership is clean with profess I have been with Rita as my service professional for over 5 years. Rita for is always professional and informative. Dealership is clean with professional staff. Organized and quick check in process. Easy payment method being able to pay at the service writers desk. More

I've been driving a 2006 CR-V for 16 years, and have found Todd McClellen very helpful with maintenance and various concerns I've had. He's very knowledgeable and takes time to explain his observations found Todd McClellen very helpful with maintenance and various concerns I've had. He's very knowledgeable and takes time to explain his observations and recommendations in a way that allows me to make decisions that keep my car in good service. Patience and "going the extra mile," at times to minimize my wait time makes me think Todd values good service to Headquarter Honda customers. More