Headquarter Hyundai

I’ve been back to this dealership twice for new vehicles and have great service each time. and have great service each time. More

If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity. "Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me a higher price when I got there. I should have expected this, but it was still annoying. To their credit, they did finally honor the original price. "Mistake" #2: After negotiating the price of my trade-in, which lowered the actual purchase price and therefore the sales tax amount, the sales tax was not updated on the final pricing paperwork. I then had to argue with the sales manager over this “mistake”, which they finally corrected and claimed was a computer error. Had I not noticed, this would have cost me an additional $1,000. “Mistake” #3: When the financing paperwork was presented to me, it included a price that was $6,500 higher than agreed. Had I not noticed this before signing, I have no doubt they would have held me to this price. As it was, the finance guy said the “mistake” was because he misunderstood the trade-in price. The big one: When I got the car home and tried to set up users, I found two users already in the system. This, coupled with the above issues and the mileage on the car (which the salesman told me was because it was a trade from another dealership) made me question if someone else had previously owned my “new” car. The salesman couldn’t answer my question, and the sales manager, Maurice, ignored it in two emails. It wasn’t until I escalated things that I was finally told that yes, my car did in fact have a previous owner. The GM, Chuck Brumm, insisted that that was perfectly legal because the car was never titled. I followed up with the state and found out that he was correct – although absolutely unethical and dishonest, it is technically legal for a Florida dealership to sell a used car as new as long as it wasn’t previously titled, and they have no legal obligation to tell you about it. The crazy thing is that I probably wouldn’t have even minded if they had been honest about it from the start, but honesty is not these folks’ strong suit. Any one of these issues could have been a mistake, but together they show a clear pattern of dishonesty. There are so many other dealerships that will basically give you the same price, and I imagine at least a few have them have more integrity than Headquarter Hyundai. Do yourself a favor and go to one of them. Otherwise, make sure you quadruple-check everything, and ask for confirmation in writing that your “new” car wasn’t previously sold to someone else. More

We drove from st. Augustine to Sanford to look at a CPO 2025 Genesis GV70. Our salesperson, Victor White was great! Attentive, knowledgable and took his time with us. Augustine to Sanford to look at a CPO 2025 Genesis GV70. Our salesperson, Victor White was great! Attentive, knowledgable and took his time with us. The finance people were quick and efficient... We got our price for our trade-in and their car for the price we wanted. Although we did not need financing, we let the dealership try to beat our pre-approval rate from our bank which they did (ever so slightly, but I don't care who we're financed and if the dealership can make a little commission, I"m good with that). A great sales experience and worth the drive. Follow-up from Headquarters Genesis has been excellent too. More