Headquarter Hyundai

I would give zero stars, if possible. Manager and director with very unprofessional atitudes. They were talking very loud with me in the lobby. The situation: During our previous car main Manager and director with very unprofessional atitudes. They were talking very loud with me in the lobby. The situation: During our previous car maintenance appointment we were told that the window blind (that was broken and we clearly explained what happened) could be replaced since the car still had warranty. They would order the piece and call us to do the replacement. They have never called. So, we had the new maintenance scheduled and we mentioned regarding the blind. The manager really did not care, he said he talked to my husband by the phone and interrupted me while I was talking asking If I would like to speak with the director. The director started saying that there was nothing documented in the system about this issue, and he would never approve this kind of replacement since he considered not a problem with the product (without even looking to the blind itself or trying to understand what happened) and I would have to pay for the replacement If we decide to fix it. I called my husband while waiting for my car, and he (the director) was listening to my conversation and started to say (in a very loud voice) that I was lying to my husband. So, after all the service disappointment, he also called me a lier in front of everybody in the store. They were very unprofessional and I would never recommend their service to anyone. Costumer care do not exist. We have another car, another brand, and they have been amazing!!!! We have worked with others car dealers (Not related To Hyundai) and they were amazing as well. Just be careful! More

Very professional. Very knowledgeable. Very helpful. It was a pleasurable experience from start to finish. Very knowledgeable. Very helpful. It was a pleasurable experience from start to finish. More

Please do not ever, ever do business with this dealership! I was clearly told, and confirmed it twice prior to leaving the office of finance manager, MK Rizeak, that the routine maintenance packag dealership! I was clearly told, and confirmed it twice prior to leaving the office of finance manager, MK Rizeak, that the routine maintenance package for the life of the loan was being included at no charge. When I returned home, I noticed that it was included as an actual charge, and not just listed on the paperwork to show that I had the maintenance package. I called and left at least 2 messages over a 2 day period, and after receiving no return phone call for almost 4 days, I messaged my sales person, Orlando, who has been absolutely awesome since I first walked in the door Monday afternoon, and he spoke to Mr. Rizeak, who then finally returned my call, but unfortunately proceeded to blatantly lie and respond in a somewhat patronizing way, that he never told me that he was including it at no charge to me. I would have never, ever agreed to pay for a maintenance package when I can get the routine maintenance done at a shop 5 minutes from my home for a fraction of the cost. To add insult to injury, you could tell that he knew he was lying, and he still could not be mature or professional enough to admit that he had told me that. Chuck Brumm, general sales manager, then called me and proceeded to imply that I was the one not telling the truth, and refused to refund to me the amount that I was charged for the routine maintenance package. I have had a Hyundai for almost 4 years, and I want to make sure and say that the service department at Headquarters Hyundai has been outstanding in all ways over the last 4 years every time I had to take my vehicle in for any reason, and it is sad and unfortunate that Mr. Rizeak and Mr. Brumm refuse to conduct themselves in a mature or professional way and/or refuse to just simply do the right thing. It is people like them that give car salesmen a bad reputation, which is very unfortunate as there are many that conduct themselves with integrity and professionalism, but get overshadowed by auto dealership employees like Mr. Rizeak and Mr. Brumm. More

Pretty much just abandoned us in the showroom for half hour without checking or keeping us updated on whether our deal was working out or not. We finally just left and didn’t purchase. hour without checking or keeping us updated on whether our deal was working out or not. We finally just left and didn’t purchase. More