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Heiser Chevrolet Cadillac

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.5
1,275 Reviews
We are proud to be one of the premier Chevrolet and Cadillac dealerships in the area! From the moment you walk into our showroom, you’ll know our commitment to Customer Service is second to none. We strive to make your experience with Heiser Chevrolet Cadillac a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New car, New Truck or Pre-Owned Chevrolet, Cadillac, you’ve come to the right place. Proudly serving Milwaukee, Menomonee Falls, West Bend, Slinger, Fon Du Lac, Richfield, Germantown, Kewaskum, and all surrounding counties.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,275 reviews

July 20, 2024

Had an exceptional car buying experience with Maria Fuller. Maria has a good personality and was a pleasure to work with. This was our first car to have all the "bells and whistles" and she took the More

by DAS822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Granzow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Maria was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

Helpful
July 01, 2024

Handled our Lease transfer very well and got us set up with a new one! More

by lgalligan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leigh Mattilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Granzow
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 30, 2024

I have had multiple bad experiences at Heizer in West Bend. The customer service is horrible. We will no longer be using them for service or to buy a vehicle! More

by LAURIEPECANAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

Helpful
June 30, 2024

I think they did a great job for what I needed them for they were very informative I appreciate all their hard work More

by vollrathjackie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
June 26, 2024

They are good team and professional employees good job answering questions and they are doing well with the job of working and getti More

by james.toepel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
June 23, 2024

Clean place great people buy parts from them all the time glad I could finally buy a truck in town More

by tott01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 23, 2024

I have dealt with many of dealerships I would say Sherry and the staff were the best to deal with More

by nap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Granzow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 19, 2024

Thank you for keeping Nate in service. He was on vacation on my last visit, so my service less then normal. More

by Monica.s1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt service
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Jun 24, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 18, 2024

This team is amazing to work with. Great customer service, honest, and a great deal! More

by teigwhaleysmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael (Rafy) Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Granzow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Heiser Chevrolet Cadillac responded

ear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 13, 2024

Will was super friendly. The waiting area was clean, and they did a great job on my car. More

by WSCHELLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael (Rafy) Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Heiser Chevrolet Cadillac responded

ear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
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