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Heiser Chevrolet Cadillac - Service Center
West Bend, WI
748 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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748 Reviews of Heiser Chevrolet Cadillac - Service Center
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May 28, 2019
They did a great job and finished on time. I appreciate a dealership that holds true to their word on warranty work. My windshield was examined promptly and determined it was to be replaced. I appreciate a dealership that holds true to their word on warranty work. My windshield was examined promptly and determined it was to be replaced. An appointment was made after parts arrived , my loaner was ready on time I was able to go about my normal work routine without any hassle. Really appreciated that. Thanks to the entire service team. Very pleased. Thanks, Jeff More
by ZCARPENTER20
Verified CustomerEmployees Worked With
Misplaced my service techs card. They were all very professional.
Helpful May 28, 2019
great Changed my trucks oil, checked the air pressure of the tires, did a check of the other systems, washed the truck, in both friendly & timely manner. Changed my trucks oil, checked the air pressure of the tires, did a check of the other systems, washed the truck, in both friendly & timely manner. More
by DALETOWNLINE
Employees Worked With
May 28, 2019
treated very well Very professional and service was done in proper amount of time. Car was washed when done. Know problem when making an appointment to have service. Very professional and service was done in proper amount of time. Car was washed when done. Know problem when making an appointment to have service. More
by RICHPATTY72
Employees Worked With
May 24, 2019
Servce and Sales Good service department and good sales team and all the people that helped me with my vehicle did a good job and I will reccomend Good service department and good sales team and all the people that helped me with my vehicle did a good job and I will reccomend More
by AKUTZ_WBHS
May 24, 2019
Repairs for electrical problem. Had problem with security system. Took them a while to find problem, then had to order parts. They kept me informed as they progressed. All turned out Had problem with security system. Took them a while to find problem, then had to order parts. They kept me informed as they progressed. All turned out well. Everyone was great at treating me as family. More
by mtrowbridge
Employees Worked With
Don't know any names. Everyone was great!
May 24, 2019
Great service I drive over an hour to enjoy the great service! I leave always feeling like my car has the best care. Thank you so much! I drive over an hour to enjoy the great service! I leave always feeling like my car has the best care. Thank you so much! More
by JENNIFER.SKIBBA
Employees Worked With
Not sure
May 24, 2019
Well done Thank you for quick turnaround on getting parts for vehicle repair in while I was onsite waiting for repair Have a good Holiday Thank Martin Thank you for quick turnaround on getting parts for vehicle repair in while I was onsite waiting for repair Have a good Holiday Thank Martin More
by oberheim
Employees Worked With
Nathan in service
May 23, 2019
Inconvenienced I set up an oil change for a Saturday and was able to drop off my car before service closed Friday and turn over my keys instead of putting them in th I set up an oil change for a Saturday and was able to drop off my car before service closed Friday and turn over my keys instead of putting them in the drop box. I wish I would have been able to put them in the drop box. They took my keys and asked me if I would be picking my car up by noon the next day, I said it would be more like 2:00 so I was told to pick up my keys at the front desk. When I came the next day at 2:00 my keys were not ready and the receptionist checked to see what was going on. Apparently my car was put in as a Monday pick up. Wouldn't have been a big deal if I could have gotten a loaner but the receptionist checked with the GM and came back to tell me that there was no loaner and I could drop my car back off Monday for a free oil change. I schedule my services on a Saturday for a reason so that was a major inconvenience. I eventually said I would be there after work Monday. I called back a bit later to ask if I could drop off Monday and get a loaner until the next day. I was told that the Service Manager would call me Monday to work things out. I'm was a little upset that everything went through the receptionist up to this point, the GM didn't even bother to come out and offer any sort of resolution. I wouldn't even be writing a bad review if things would have been taken care of at that time. Anyways, come Monday I got a call was offered a loaner and free oil change. Great. Came to drop off my Chevy Traverse and was given a Chevy Trax as a loaner. It's great that I got a loaner but come on, I drop off a family sized vehicle and was given a Trax? Another inconvenience. The service area was very apologetic for everything and I understand things can happen but again it really upset me that things weren't taken care of Saturday when I came in for pick up and I had to be upset the rest of the weekend. I will continue to bring my Traverse to you guys because of the normal convenience of having it serviced by appointment on a Saturday but will not go out of my way to recommend anyone to come to you. More
by Inconvenienced
Employees Worked With
Unknown
May 23, 2019
Great place I had the scheduled maintenance on my XT5 done. I have nothing but the highest regards for the service department. It is always clean, the staff is I had the scheduled maintenance on my XT5 done. I have nothing but the highest regards for the service department. It is always clean, the staff is always professional, and their promptness is second to none. The waiting area is pleasant and the time goes by quickly. More
by BABSMAC
Employees Worked With
I really don't know who I worked with in the service department.
May 23, 2019
Coincidence? I think not. We brought our suburban in to get the passenger side seat motor fixed. After waiting for 6 hours, we got it back and the drivers side motor is now bro We brought our suburban in to get the passenger side seat motor fixed. After waiting for 6 hours, we got it back and the drivers side motor is now broken and is doing the same exact thing as the passenger side was. The dealership would not fix it. They told us to get it fixed under our warranty. Unacceptable! More
by AMY
Employees Worked With
Chad Braeger
