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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
758 Reviews
Call Service Center (262) 334-3858

758 Reviews of Heiser Chevrolet Cadillac - Service Center

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June 30, 2024

I have had multiple bad experiences at Heizer in West Bend. The customer service is horrible. We will no longer be using them for service or to buy a vehicle! More

by LAURIEPECANAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
1.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

Helpful
June 30, 2024

I think they did a great job for what I needed them for they were very informative I appreciate all their hard work More

by vollrathjackie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
June 26, 2024

They are good team and professional employees good job answering questions and they are doing well with the job of working and getti More

by james.toepel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
June 19, 2024

Thank you for keeping Nate in service. He was on vacation on my last visit, so my service less then normal. More

by Monica.s1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt service
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Jun 24, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 13, 2024

Will was super friendly. The waiting area was clean, and they did a great job on my car. More

by WSCHELLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Myszka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael (Rafy) Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Heiser Chevrolet Cadillac responded

ear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 12, 2024

William was friendly and greeted me right away. . I appreciated his communication with me and keeping me updated. More

by phoconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Heiser Chevrolet Cadillac responded

ear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Helpful
June 08, 2024

Service was easy to arrange and the work done fast and my truck seems to work like it is supposed to to More

by TNRHARYCKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Heiser Chevrolet Cadillac responded

Thank you for taking the time to write a review to let us know how quick and easy your experience was with us! We appreciate your business and look forward to seeing you again.

Helpful
June 07, 2024

I was greated and was served right away My car was serviced very very fast More

by stevo137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Heiser Chevrolet Cadillac responded

We are so glad to hear your service visit was smooth and efficient, it's what we strive for! We appreciate your business, and that you took the time to write a review. Don't hesitate to let us know how we can help you in the future.

Helpful
June 04, 2024

Work was done in under an hour, after working 3rd shift, great job. Nice new vehicles in showroom. More

by ADAMH1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
June 04, 2024

Treated respectfully. Brake job done on time. Grateful for the two-way shuttle. Very pleased with the results. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Helpful
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