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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.4
733 Reviews

733 Reviews of Heiser Chevrolet Cadillac - Service Center

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April 16, 2024

All 3 people I bought my '21 Vette from told me I could transfer my serving to Oconomowoc where I live which I did n they quoted me &180 so I said ok I'll get it free from my Heiser. I go and get my servi More

by just1mann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sherry Konek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pocian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers are happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

April 08, 2024

Heiser needs to hire more service techs si we can get in when needed. Also remove online service scheduling because it does not work. Twice in last year I thought I was scheduled but notified that I was not More

by BIKERSX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Heiser Chevrolet Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

April 04, 2024

The shop was very clean and neat, and well light. the service manager was very kind and helpful. The work to be done was written up with a coupon, when I came to pay the bill I had to remind them of More

by Jimhauptli9820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 27, 2024

They always work with us to get us in as soon as possible. We can always rely on Nathan. More

by heme79
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 26, 2024

It was a great experience! Nathan did a great job communicating what was going on with my truck and how long it would be to get it repaired. They ended up getting it done even More

by KKAEHNE
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 26, 2024

stopped in to have some back ordered. Splash guards installed. everything handled appropriately. were pleasant in agreeing to give me a ride back and forth to my house More

by MR705
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 25, 2024

He kept me up to date on what was going on and when it would be done. More

by DJTROTT
Recommend Dealer
Yes
Employees Worked With
Liam
Mar 29, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 21, 2024

Nathan was very helpful. He was very thorough. Nathan was friendly and polite each time More

by Dongoeden27g
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Mar 25, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 20, 2024

Had an unexpected problem with my vehicle that I needed dealt with and Liam fit me in and took care of issue until I could get an appointment to completely get issue taken care of! This was much appreciate More

by JOHN-HENRY02
Recommend Dealer
Yes
Employees Worked With
Liam
Mar 25, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 20, 2024

It was good ? ??? I have no more words Done now your pissing me off More

by MSRICKS
Recommend Dealer
Yes
Mar 25, 2024 -

Heiser Chevrolet Cadillac responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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