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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,511 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,511 reviews

July 09, 2025

Certified Used Cadillac delivered with 43% oil life, windshield washer fluid empty and rear passenger tire at 33psi. Super disappointing. More

by Jamdin
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Maria Fuller
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2025 -

Heiser Chevrolet of West Bend responded

Hi Jamdin, Thank you for bringing this to our attention. We’re very sorry to hear that your Certified Used Cadillac didn’t meet the level of care and attention you rightfully expected. That’s not the standard we hold ourselves to, and we appreciate you giving us the chance to make it right. Your feedback has been shared with our management team, and someone will be reaching out shortly. In the meantime, you’re welcome to contact our General Manager, Brian Crandall, directly at (262) 808-2705 or bcrandall@heiser.com. We’d like the opportunity to better understand what happened and make things right. We truly value your business and hope to restore your confidence in us. – The Heiser Team

July 06, 2025

Ryan was nice and personable. We had visited other dealerships and came back as we felt like he was more honest and trustworthy verses our other experiences. More

by deegussick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jarvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Heiser Chevrolet of West Bend responded

Dear Dee, Thank you for highlighting one of our sales team members, Ryan. We are so glad you had a positive experience. We strive to provide a honest and trustworthy experience for all our guests so we're excited to hear this feedback. Thank you for your business.

July 06, 2025

Can never get ahold of general manager. Car not cleaned & trailer hitch cover not on. More

by R.L.MEYER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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Jul 07, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for bringing this to our attention. We sincerely apologize that you haven’t been able to reach our General Manager — we understand how important it is to feel heard and supported. Our goal is for every customer to feel well taken care of and clearly communicated with. Your feedback has been sent to management and someone will reach out. Here is the direct contact for our general manager: Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

July 03, 2025

The dealership was clean and inviting. Everyone there was courteous and helpful, answered all our questions. Our Salesman, Brent did a very good job getting the vehicle ready for us. We More

by guet4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for leaving a detailed review and for highlighting one of our awesome team members. Congratulations on your vehicle and we look forward to your next visit. Thank you!

June 20, 2025

Very friendly and professional group to work with, no surprises, everything was ready on the scheduled date of pick-up, and my son is very happy with his new vehicle. More

by jebli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Heiser Chevrolet of West Bend responded

Dear Jebli, Thank you for writing a review. We are so glad you found our staff friendly and professional. We appreciate you choosing Heiser and congratulations to your son on his new vehicle!

June 10, 2025

Good customer service, friendly, timely Offered a ride if i needed it. Called when car was finished. More

by jennylemberger
Recommend Dealer
Yes
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Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear Jenny, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

June 10, 2025

Maria and Glenn were very pleasant to deal with. Glenn kept the document process moving right along and kept me on a short timeline to complete the transaction. Nice work on vehicle prep and getti More

by LOEHRROBERTJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear Robert, Thank you so much for your 5-star rating! Thank you for your business and congratulations on your new vehicle.

June 09, 2025

Brent and the team made us feel welcome and at home. No high pressure pitches, just friendly interactions. Thank you Heiser, and especially Brent, Cesar, and Brian, we love our new CT5-V! More

by DD
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Crandall
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Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear DD, We are so glad you had a positive experience with us. Thank you for choosing Heiser and congratulations on your new CT5-V!

June 05, 2025

Dealership is ok but finance team needs to get there crap together. Other than that got a great deal on my truck More

by dave_schultz2185
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2025 -

Heiser Chevrolet of West Bend responded

Dear Dave, Thank you for your feedback and business. We'd love the opportunity to hear more about your experience with our finance team and clear up any issues if we can. If possible, please reach out to us and let us know the best way to contact you and someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

June 05, 2025

Cesar was amazing! Brian was very helpful with getting the loan and getting me a Great deal! More

by ee_wolf13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're so glad to hear you had a positive car buying experience with us. Thank you for your business and happy driving!

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