Heiser Chevrolet of West Bend - Service Center

Your central scheduling told me I had an appointment today. Went in and dealership told me I didn’t. Getting this rating to fill out tells me I had an appointment and someone at the dealership is jackin today. Went in and dealership told me I didn’t. Getting this rating to fill out tells me I had an appointment and someone at the dealership is jacking me around. This is the second time this has happened to me in about a year. I’m not a happy person. I drive too far for this to keep happening! More

I brought my vehicle back in to fix the rubber molding on my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now my windshield. It was not put back on correctly the last time I brought it in for service work. It was fixed in a timely manner. My only concern now is that the rubber molding looks damaged. It does not look new like it did before it was taken off. More

Helpful and great to people to deal with. Easy to work with and very explanatory on the process Easy to work with and very explanatory on the process More

very poor service more then one time it was time to find a different dealer. after buying two vehicles from Heiser in one year. a different dealer. after buying two vehicles from Heiser in one year. More

I dropped off my vehicle on Monday night after 6pm for my appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I re appointment on Tuesday morning. I was told that it would be an eight hour job. I asked for a loaner vehicle and I was given one. Late on Tuesday I received a phone call that my vehicle wouldn't be finished. On Thursday at 5pm I received another phone call, this time I was told that my vehicle was ready. I said that we are going to eat dinner and I will pick it up afterwards. The caller didn't tell me that the service department closes at 6pm on Thursday. I assumed that it closed at 7pm like on Monday. When I arrived to my surprise the service department was closed. I was able to return the loaner vehicle and pick up my vehicle it just was more inconvenient for me. More

This was my first visit for servicing my Equinox. I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Paymen I was greeted in a friendly and welcoming manner. The waiting area was clean, comfortable and well stocked. Service was swiftly completed, and Payment easy to complete I even received a discount that was running currently. Overall, it was an A+ experience. More

The service was excellent. We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we ne We took our car here for the first time for an oil change & inspection. I would highly recommend using this dealer & we will go here again when we need service. More

Car wash sucks! ! Truck is not even close to clean. Also my truck has 9 grease fittings and I was show on the report only 4 were greased ! Truck is not even close to clean. Also my truck has 9 grease fittings and I was show on the report only 4 were greased More

This dealership is awesome. Everyone is so friendly, and did our oil change in a timely manner. Everyone is so friendly, and did our oil change in a timely manner. More

Sales staff not very knowledgeable. Never followed through for help. As soon as vehicle left dealer, no help at all. Heider said had to bring back for "radio Update". Went back to have Never followed through for help. As soon as vehicle left dealer, no help at all. Heider said had to bring back for "radio Update". Went back to have done, told needed three things done, should have been told this up front. Never did get "My Chevrolet" app. Will not refer anyone to Heiser for sales or service. More