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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.2
1,788 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,788 reviews

August 01, 2021

Kevin was very helpful and dependable. He was responsive and timely. He found a solution with a little legwork. Thanks to him for his help. More

by Ian B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Service Team
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Aug 06, 2021 -

Heiser Ford Lincoln responded

Dear Ian, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2021

Im convinced that this is the best ford lincoln dealership in the Milwaukee area,there customer service interaction is great and there service department is excellent and with employees like joe vi More

by ras4925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Jul 29, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 28, 2021

Unpleasant experience when I called to schedule my service appointment but the General Manager was very friendly and helpful. Joe also did a good job taking care of me when I arrived. More

by Angelaresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Jul 29, 2021 -

Heiser Ford Lincoln responded

Dear Angela, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for your experience while scheduling your appointment. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 27, 2021

They only fixed one of the problems with the car. The other problem persists . They did not offer a solution, so I am stuck with it. Not real happy More

by DICK.CLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
“Hutch” Hutchinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Report | Print
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Dick, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 26, 2021

Best service and dealer ship around would recommend them to all I know very friendly people and very respectful treat you like family and informed More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Service Team
Report | Print
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Diane, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2021

I bought my Ford Focus in 2009, at Heiser Ford Lincoln in Glendale and have the car serviced at that location ever since. I trust them. More

by zmohds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

Last week Wednesday I took my vehicle in for getting it fixed. I need a rental car for getting back to work . They have a ride for me and I really appreciate it. Thank you ! More

by LYNETTE39JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
4.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collen, Brandi Winfrey, Mike Lavin
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Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Lynette, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

Overall performance on my car was good I did run across a couple issues but it was resolved. I’m hoping prices come down some in the future. More

by BOBBYJ0703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Bobby, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

What ever concerns after my purchase or things I felt were missing were and are being addressed after the sale. Everyone was friendly,cordial and listened. Over all a pleasant experience. More

by JESS_BERNSTEIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck, Blain Boudreau
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Jess, Thank you for the positive feedback! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 19, 2021

They have had my vehicle for over a month and still haven’t made any progress. I believe if it weren’t warranty related they would have repaired it by now. Send your car anywhere but there. Better yet More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Millie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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