Heiser Ford Lincoln

Took my van in for a recall. All was handled eventually but the service group and scheduler were not on the same page. The person scheduling the appointment said it could be done while I waited and when i but the service group and scheduler were not on the same page. The person scheduling the appointment said it could be done while I waited and when it came to the repair, parts needed to be ordered and it took a few days. Luckily I didn’t need this vehicle in that time frame. More

I am a service customer that’s not very happy. I paid to have a problem diagnosed it’s been diagnosed incorrectly they promised to call me back to bring the car back for service they never called me. I’m dr have a problem diagnosed it’s been diagnosed incorrectly they promised to call me back to bring the car back for service they never called me. I’m driving around with a bungee cord on the back gate until it’s fixed so it’s been almost a month I’m still waiting More

They provided everything I want. Sales satisfied all I required. Also give me lots of suggestion about how to choose and matain my car. I appreciate that required. Also give me lots of suggestion about how to choose and matain my car. I appreciate that More

The staff at Heiser are always pleasant and professional. The waiting room is comfortable. The work done on my 🚗 has always been done very well and without problems. The waiting room is comfortable. The work done on my 🚗 has always been done very well and without problems. More

I don’t remember the representative’s name that took care of me- but he was excellent and friendly. As always, I was treated very well- of me- but he was excellent and friendly. As always, I was treated very well- More

How can I ever thank this dealership for going Way Way Way above and beyond in helping me with my new car the " Eco Sport!!!" There are no words suitable to describe my experience. Perfect, Professional, Way above and beyond in helping me with my new car the " Eco Sport!!!" There are no words suitable to describe my experience. Perfect, Professional, Courteous, I could go on forever. Special recognition for Ms.Kristina Beck and David Vajgrt. They are unbelievable Assets to your Organization and should be guarded well!! This could never have been accomplished without the dedication and persistence and patience of Ms. Beck. What a first class, classy Lady. Thank you Heiser Does and thank you especially Kristina and David. I highly recommend them and the Heiser Does Dealership. One hundred percent. More

Pete in the Service Dept. kept me informed of the service activity that my car needed from the time the work started , a progress check during the work' and when the work was completed . When I picked up th activity that my car needed from the time the work started , a progress check during the work' and when the work was completed . When I picked up the car, John in the Service Dept. fully explained the work that was done. More

I was planning on dropping off my truck, but they were able to get the service work done right away! The work was done quickly saving me time. able to get the service work done right away! The work was done quickly saving me time. More

I'm happy with my Ford, but not so much with this dealership. I would say that proactive communication and customer service are lacking on a consistent basis. dealership. I would say that proactive communication and customer service are lacking on a consistent basis. More

They did a great job at getting me what I wanted and the finance team was also able to get me out the door quickly. finance team was also able to get me out the door quickly. More