Heiser Ford Lincoln

Fantastic experience. I got exactly the car I wanted. This was my first time visiting Heiser Ford Lincoln and I would definitely recommend them in the future. This was my first time visiting Heiser Ford Lincoln and I would definitely recommend them in the future. More

Communication could have been better. The car was not ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done til ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done till the following Tuesday. When I picked up the car it was not washed. note: my Mustang had been in for service just previous to my Explorer and it too was not washed when i picked it up. Over $2,000 in repair costs and i had to go home in dirty cars. More

Got me in for an oil change without an appointment. Andy and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may need soon as it is nearing 70,000 miles. Great customer service, I will definitely be back. More

My door was not put together correctly. I’m going to a different place to get it put together correctly. I didn’t notice right away. different place to get it put together correctly. I didn’t notice right away. More

Great car buying experience Friendly. No pressure Great car buying experience Friendly. No pressure Finance girl was awsome Car was clean and ready for delivery Hutch was very thorough. Explaine Great car buying experience Friendly. No pressure Finance girl was awsome Car was clean and ready for delivery Hutch was very thorough. Explained car functions clearly More

I had a great experience with the dealership. Friendly service and they explained the deal thoroughly so I knew exactly what was going on. Would recommend service and they explained the deal thoroughly so I knew exactly what was going on. Would recommend More

I like the custom service, I like the quick service of finding a financial institution for a loan and the cheap price for warranty I got. finding a financial institution for a loan and the cheap price for warranty I got. More

This is the 4th Fusion that I have purchased from Heiser, the 2nd one working with Brandi. He suggested that I lease the last one and was happy that I did. I also leased this current Fusion. Brandi is great the 2nd one working with Brandi. He suggested that I lease the last one and was happy that I did. I also leased this current Fusion. Brandi is great to work with. He has a good personality and is very helpful. I was so pleased that the whole transactiion could be completed at our home. I also think the service on my last Fusion was good and look forward to the service on this one. More

Don't buy or service vehicle at Heiser, they're crooks! Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. More

I was very disappointed in my service. I was scheduled for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my c for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my car had been received (I had concierge service pick up vehicle and leave a loaner. The following Thursday I called the service department and was informed that the individual who took my auto in had abruptly resigned and no one picked up service orders thus leaving my vehicle and service order in suspense. I asked if there was protocol for communicating with a customer when there vehicle is going to be out of service for an extended period of time. The service rep (who was on loan from another store) stated that there was no protocol. Then I asked him just on general principle if were going to someone car for a longer than usual service period as a service rep would you contact the customer. He stated that he didn’t know. At that I told that he was just walking me around the block and could I speak to a manager. The managers were in a meeting. Subsequently I did receive a call from the manager who stated “the ball was dropped “ This was a frustrating experience. I was disappointed with the lack of professionalism and follow up. I have done business with Heiser for a number of years but this experience will give me pause for future dealings. Half star rating for service experience More