Heiser Ford Lincoln

I believe that this the fourth or fifth vehicle we have purchased from Mike Lavin. He is the best. Always informed and accommodating. Good experience purchased from Mike Lavin. He is the best. Always informed and accommodating. Good experience More

They replaced a part on my f150. The new part was cracked said they would call me been 2 weeks mechanics time two do it 2hrs. It took 4hrs I figured they wouldn’t call me back. This is leaving a cracked said they would call me been 2 weeks mechanics time two do it 2hrs. It took 4hrs I figured they wouldn’t call me back. This is leaving a bad taste in my mouth More

The service has gone down significantly. This used to be my preferred company for vehicle maintenance but their service advisors and technicians are just NOT the same anymore. They do NOT take pride in thei my preferred company for vehicle maintenance but their service advisors and technicians are just NOT the same anymore. They do NOT take pride in their work like they used to... The customer service is subpar and you will typically stand around without being acknowledged for quite some time. An oil change (that I always make an appointment for) has taken almost two hours on multiple occasions. They are not topping off my fluids every time, even though I pay for the works package. They have left TOOLS in the hood of my car before (which caused the sensor on my hood to stop working properly, and now my hood always says it’s ajar when its not. Then they wanted to CHARGE me to diagnose it. Even though it happened after my car was returned to me with a tool literally sitting in the position of the sensor after my hood was slammed shut. I drove like this and found the tool a few DAYS later because I had to fill my wiper fluid MYSELF because it somehow ran out a few days after they “topped everything off”... my car STILL has a broken sensor almost a year later because I wasn’t going to pay for diagnostics when it was THEIR mistake that caused this to happen. When I brought the tool in I didn’t even get an apology, they laughed, shrugged and thanked me for bringing it back). I haven’t been getting the vehicle inspection reports consistently when I take my car in for regular service. A family member has also had issues with them not rotating their tires, and it has gotten to the point that they have to mark their tires just to make sure it is done. I am just disappointed in the direction this team has gone. They used to be absolutely amazing (back in 2016/17 when Kayla was a service advisor still) the only reason I continue to come here is because it is the most convenient location for a Ford dealership near me. More

The best and easiest experience of buying a car ever. Giff was no pressure and the finance staff was excellent clear and helpful. Can’t believe I haven’t bought a car here before. Giff was no pressure and the finance staff was excellent clear and helpful. Can’t believe I haven’t bought a car here before. More

Chris and Brandi are the best salesmen I've encountered in a long time. The staff at Heiser Ford Lincoln are very Professional. I would definitely recommend my family and friends to Heiser Ford Lincoln. in a long time. The staff at Heiser Ford Lincoln are very Professional. I would definitely recommend my family and friends to Heiser Ford Lincoln. More

Worked hard to find vehicle and provide me with the vehicle and options I was looking for. Was able to find the vehicle I wanted. vehicle and options I was looking for. Was able to find the vehicle I wanted. More

Thanks for all that you do while working with your customers! Keep up the excellent work!! And continue to be safe during these trying times!!! customers! Keep up the excellent work!! And continue to be safe during these trying times!!! More

My experience working with Chris Meyer and Hutch was outstanding. They made my purchase easy very kind and professional great service highly recommend great job. outstanding. They made my purchase easy very kind and professional great service highly recommend great job. More

If you think an oil change, and maybe replace 4 tires should take a week- and if you enjoy being ignored by the staff, by all means, bring your vehicle here. Otherwise I'd pass. Every time I bring a vehi should take a week- and if you enjoy being ignored by the staff, by all means, bring your vehicle here. Otherwise I'd pass. Every time I bring a vehicle there I find leftover screws and parts in the vehicle- most of the service writers pretend they can't see you, and act like you're being pushy because you think a week is too long to keep a car for an oil change. Courtesy Van Driver was the only person who wasn't offended by my presence. More

One always appreciates working with professionals in their field - it has been great to work with Joe Vicari, Jr. Easy, complete and honest. Look forward to relationship building. their field - it has been great to work with Joe Vicari, Jr. Easy, complete and honest. Look forward to relationship building. More