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Heiser Ford Lincoln
Glendale, WI
1,787 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,787 reviews
March 02, 2020
buying a used vehicle My husband needed a newer vehicle. He contacted Mike Laan. Mike was in contact with my husband almost everyday. Mike is very pleasant, with a posit My husband needed a newer vehicle. He contacted Mike Laan. Mike was in contact with my husband almost everyday. Mike is very pleasant, with a positive attitude, friendly and takes a joke well. Carl and Mike found a vehicle that was good to both of them. This was a no sweat experience! Thank you, Mike! More
by heritsch
Verified CustomerEmployees Worked With
Mike Lavin, Terrance Anderson
February 28, 2020
I've never had a bad experience here, and this is the third vehicle I've purchased from Heiser. I recommend them highly. Hutch is excellent! third vehicle I've purchased from Heiser. I recommend them highly. Hutch is excellent! More
by psclark
February 27, 2020
Heiser always gives my Ford Edge great care and service. They are friendly and explain everything thoroughly! I'm a very happy Heiser Ford customer! They are friendly and explain everything thoroughly! I'm a very happy Heiser Ford customer! More
by svjsvj
Employees Worked With
Terrance Anderson
February 25, 2020
Interior Door Panel Repair Quality of the door panel repair was excellent - no issues. Poor attitude of service advisor - Brian Hall - when I came in with my vehicle. I had Quality of the door panel repair was excellent - no issues. Poor attitude of service advisor - Brian Hall - when I came in with my vehicle. I had spoken with Brian twice previously regarding this repair - once in person and once on the phone. When I shared the service recall information that he had previously given me, he told me that he had no idea what I was talking about and insisted that he never talked to me. He told me that he was a bartender and had an excellent memory and that he could tell me what my favorite drinks was! Well, this isn't a bar, and I wrote down notes from both our previous conversations, including asking for his name and writing it down! I asked if there is another Brian in service - he said no - and I asked who would say they were Brian if they were not Brian? He said maybe I was talking to Mark, because Mark also has a beard. Brian made sure that the service took twice as long as originally stated, that my vehicle was parked up against a snow pile and in 2 inches of slush, and then never thanked me for coming in...only said your car is ready and walked away. In all the years I have been coming here, this is the first time I have received such poor attitude from a service advisor at your facility. More
by Blabello
Employees Worked With
Brian Hall - Service
February 23, 2020
Minimum effort showing how the vehicle controls and functions work.We put Ford pass on my phone that was all I was shown,no other features functions work.We put Ford pass on my phone that was all I was shown,no other features More
by SS396HORSE
Employees Worked With
Kristina Beck, Griff Dixon
February 21, 2020
My experience leasing a Ford Explorer from Heiser Ford could not have been better. They made the entire process so easy and efficient. Everything was completed in a timely manner and explained thoroug could not have been better. They made the entire process so easy and efficient. Everything was completed in a timely manner and explained thoroughly. Working with Mike and Chris in sales was great. Not only were they professional, they made the process enjoyable. The customer service was excellent. I love my Ford Explorer and will be a future customer. More
by ELAYNEWAELTZ
Employees Worked With
Tom doing the lease contract. Fast and efficient. , Chris Meyer, Mike Lavin
February 20, 2020
Total Recall It started out as a simple recall to fix an item. Thanks to Heiser, they detected a problem with the engine system before it became one for me. It is It started out as a simple recall to fix an item. Thanks to Heiser, they detected a problem with the engine system before it became one for me. It is an example of Heiser's excellence in going the extra mile in service and performance. More
by williamjschaefer
Employees Worked With
The "guy at the service desk" who took care of me wore his coat over his name patch so I don't know his name.
February 19, 2020
Great service, Griff was easy to work with and very knowledgeable. I will be coming back for my next purchase. I cannot say anything bad about the experience! knowledgeable. I will be coming back for my next purchase. I cannot say anything bad about the experience! More
by MCSPREDEMANN
Employees Worked With
Kristina Beck, Taylor Nelson, Griff Dixon
February 18, 2020
Would not recommend I had to take my Ford Escape back 4 separate times. On several occasions, I could not get ahold of anyone in regards to the status of my car service. I had to take my Ford Escape back 4 separate times. On several occasions, I could not get ahold of anyone in regards to the status of my car service. I was charged for an oxygen sensor and several other sensors in order to fix the engine light, but within a day of driving the car, the engine light would turn on again. The tires were not checked as I had asked. I observed the receptionist lie to the general manager regarding her treatment of another customer. Overall, I am very disappointed with this service. I used to go to Heiser Ford for all my service needs. I will not be returning. More
by Catherine
Employees Worked With
Brian
