Heiser Ford Lincoln

Heavy Repair & Electrical Actuators JT .Owen Started Process With Securing A Loaner Escape With Rob J. Approval. Matt Pulaski Then Updated Me With Timely Data Regarding Servicing Vehicl JT .Owen Started Process With Securing A Loaner Escape With Rob J. Approval. Matt Pulaski Then Updated Me With Timely Data Regarding Servicing Vehicle; Very Helpful. Dan Kane Is One Outstanding Individual!; Extremely Knowledgeable & Always Helpful Until The Job Is Completed! The Heiser Group Is Fortunate To Have Him! Rob J. Finished The Deal With A Wash; Vac.; & Wax Job On The Taurus Wagon. Nicely Done. Hatch Actuator Is Obsolete Due To Age Of Vehicle; Couldn't Fix It. Otherwise Pleased. Je. More

Friendly and polite. The work was done in a timely manner. The employees were polite and friendly. My car was washed and given a very good inspection of all major componen The work was done in a timely manner. The employees were polite and friendly. My car was washed and given a very good inspection of all major components. More

Regular Service Maintenance The Service is good, I only have problems with the desk workers. Have to ask for a car wash every time instead of them just doing it. The Service is good, I only have problems with the desk workers. Have to ask for a car wash every time instead of them just doing it. More

very good experience,very professional The whole process from selecting vehicle,agreeing on price,and taking delivery was a good experience.Communication is a key element and Hutch kept m The whole process from selecting vehicle,agreeing on price,and taking delivery was a good experience.Communication is a key element and Hutch kept me informed from start to finish More

Low pressure sales What I liked most is that there was NO pressure during the buying process, or during the interaction with the finance lady. Fastest sale ever! What I liked most is that there was NO pressure during the buying process, or during the interaction with the finance lady. Fastest sale ever! More

First time....but Extremely Disappointed! My truck was picked up to be serviced for an oil change, both mirrors stick, clicking in an attempt to open and a slow leak in my rear drivers side ti My truck was picked up to be serviced for an oil change, both mirrors stick, clicking in an attempt to open and a slow leak in my rear drivers side tire. Once they began work they notified me the front light on the grill was malfunctioning and they would take care of that as well. The service person also let me know they would keep the truck longer than originally expected. He also said they didn't notice a leak in their assessment and I told him there's definitely a leak in the tire because I've put air in it at least 3 times. The service person assured me they would take it apart and reseal it to make sure. At this point I'm as satisfied as I've always been because Chris M., Dick W. & Don M. have consistently made me feel like a valued customer. I was very happy when I received the call that service was completed on my truck it was being washed and returned. Let me just add, I still love my vehicle and the deal we made. I met with Dick (the best in the business) and we exchanged keys and pleasantries. Later when leaving I got to my truck and noticed the following; **While it was clean, the running boards were filthy, even dirtier than when it was picked up. There was a brown colored mud, oil or dirt all over both running boards, how it's returned dirtier is beyond me. Not the first time. **The mirror on the right still stuck and clicking as I enter the truck **I get a notification the front right tire is low on pressure now (been rotated) **The "next oil change" sticker hasn't been changed, the old one from April is still up **There are oily finger prints all over my console, also where the compartment opens. When I open the console I noticed someone clearly had rifled through it looking for something and few of my personal items were kind of all over the place. I'm not sure if the repair person needed to access my console to repair any of my issues. However, on the surface it appeared none of the single bills or the bag of change had anything missing. One of the reason's I left Cadillac was because they couldn't be trusted. So as you address the other issues please let me know if I need to be clearing every single thing out of the truck when you guys pick it up for service and if theft is a problem at Heiser as well. More