Heiser Ford Lincoln

Great Place to Have Your Car Serviced I've been having Heiser servicing my Subarus for 5 years or more. The service rep gave me his card & said to call him when making appointments so the I've been having Heiser servicing my Subarus for 5 years or more. The service rep gave me his card & said to call him when making appointments so the Subaru parts will be there in advance. The facility is clean & airy as is the waiting area. Service reps want to insure you have a great experience. Heiser has earned my business. More

Good Service I would say the service was great, however I did indicated that I wanted to have my car washed after having service and they did not do so. I would say the service was great, however I did indicated that I wanted to have my car washed after having service and they did not do so. More

Great Service Department Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service rem Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service remains top-notch. I will continue to have my car serviced there and will recommend Heiser to others. More

I don't really trust Heiser Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make t Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make the difference, there was also a small grease stain on my seat. I can find another valve cover and clean the seat easily enough, by WHY SHOULD I HAVE TO? They are always trying to sell me new tires. The last two times I was in, they told me I need new tires, even though my tires are less than a year old, less than 20,000 miles (45,000 tread wear warranty), and are perfectly fine?! More

Excellent service I can’t remember the technician name maybe it was Chris it was awesome and I will always go back to that location for my vehicle needs I can’t remember the technician name maybe it was Chris it was awesome and I will always go back to that location for my vehicle needs More

Awesome Customer Service Matt is incredible. I have communicated with him for my last two appointments and have scheduled a third. Matt is a great listener, clearly explains i Matt is incredible. I have communicated with him for my last two appointments and have scheduled a third. Matt is a great listener, clearly explains information and presents options. I have never felt the service is about making money but rather making the customer happy. Between buying my car from Hutch and working with Matt in the service department, I will definitely buy another car at Heiser! I referred a co-worker who bought a car recently and they have been impressed with the customer service they have received. More

Terrible communication between customer and Service Team I dropped off my car at 7:15am for a oil change and a recall fix. It was going to be a half day job. I called at 3pm, to check the status, only to be I dropped off my car at 7:15am for a oil change and a recall fix. It was going to be a half day job. I called at 3pm, to check the status, only to be told that they did not even start the job and it would be an additional 5 hours to complete. Also when I called, I was placed on hold for at least 15 minutes without and communication with the Service people. I then called on a different phone and was answered right away while I was still on hold on the other phone. Terrible Customer Service. Not very happy with Heiser. Hopefully the service performed is better than the Service Teams attention to the customer. More