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Heiser Ford Lincoln
Glendale, WI
1,933 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,933 reviews
May 23, 2019
Service Review My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsi My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsieder More
by TSALZSIEDE
Verified CustomerEmployees Worked With
Terrance Anderson
May 23, 2019
Oil Change I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a problem. More
by debmaejacobs
Employees Worked With
Terrance Anderson
May 23, 2019
Keeping it simple! I have always had a great experience at Heiser Ford since I started going there about nine years ago with my first Ford. I leased an Escape 3 years ag I have always had a great experience at Heiser Ford since I started going there about nine years ago with my first Ford. I leased an Escape 3 years ago, and it was time to make a decision. David Vajgrt laid out all of my options and walked me through the implications of each option to help me sort of out the best choice for me, my life, my finances, and ultimately my car. We set up scheduled times to meet, which meant I was able to prepare and make the time I needed to go into the decision making process. Additionally, David was ready for me each time and always available to answer questions via email/phone. He knew my priorities and helped me make the best decision for me, and this time in my life. Kristina Beck (with a starting assist from Holly Thorn) was terrific to work with on settling all the financing. I appreciate her candid advise as she walked through my payment plan options. I feel like with this being the third Ford I've financed I now know more than I have ever. I've had my EcoSport for about a week now, and I love it. So thankful for the experience and the advice at Heiser. More
by MITZI.KEEL
Employees Worked With
Dave Vajgrt, Kristina Beck
May 22, 2019
Recent Service at Heiser Ford Lincoln I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program t I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program that give me a loaner and takes my car back to dealership for service. However, they never showed up, at scheduled time, to switch cars. I called, but could not explain why they never showed. Set new date to switch cars. Cars were exchanged as scheduled. However, received no call regarding status and get my car back. Called to find out my car was not done and to call the next morning. Car was ready by I ended up making the exchange at the dealership. More
by SLW
Employees Worked With
Terrance Anderson
May 16, 2019
Felt like family Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience Excellent customer service. I Felt like apart of the Heiser family the moment I entered the door. Was treated with respect. They made this experience a smooth one. More
by Desilynn
March 31, 2019
truck This is the fifth vehicle we have bought from Heiser. Third from Pat. He was informed and great to work with. Financing clerk good too This is the fifth vehicle we have bought from Heiser. Third from Pat. He was informed and great to work with. Financing clerk good too More
by Bristol gal
Employees Worked With
Pat Cardinal
March 25, 2019
Pleasant used car experience, hellcat charger I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience I have purchased quite a few used cars over the years and my experience as Heiser was a pleasant surprise for what is usually a frustrating experience at other dealerships. I worked with Jamen Jackson, Bob Gigl, Steve Bradley, and Kristina Beck and all were friendly and very helpful in making the process go smoothly. They were understanding of my concerns, respectful of my time, and most importantly we were able to quickly agree on a fair price. Kristina was very helpful in working up a good financing solution for my unique situation. I love the car and Heiser will be the first place I look for future cars, even driving all the way from Chicago. More
by dwalasinski
March 16, 2019
Always get great service at Heiser. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. More
by mrwilks
Employees Worked With
Brandi Winfrey
February 08, 2019
More than we could ask for! We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used We had an excellent experience buying a used Lincoln MKX recently. We had done a fair amount of research so we knew what we were looking for in a used SUV. Pat our salesman was friendly, knowledgeable & we connected with him right away. He made sure everything was perfect when we went back to pick it up (He arranged for a bike hitch to be added.) Holly was also excellent in wrapping up the financial papers. We look forward to servicing our beautiful SUV with Heiser Ford. Buying a car was actually enjoyable! More
by Kittymoore1951
Employees Worked With
Tom Sobieski, Pat Cardinal, Holly Thom
January 27, 2019
Ford cars are no good I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will n I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will never buying another Ford. I get it it is winter and the service department is busy, but I need my car . They said they are willing to work with me, but they do not sound convencing to me. I am only ddisappoint in the service department everyone else is excellent. When I call the service department depending on who I talked to I get different answers More
by laverne123
