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Heiser Ford Lincoln - Service Center

Glendale, WI

4.3
341 Lifetime Reviews Review Dealership

342 Reviews of Heiser Ford Lincoln - Service Center

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March 25, 2021

"Besides having to drive the hour round trip 3 times just..."

- kmassey0890

Besides having to drive the hour round trip 3 times just to get a second key, almost no one was wearing a mask properly, if it all.

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Recommend Dealer
No
Employees Worked With
I don't remember
Apr 02, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

March 24, 2021

"I would recommend Heiser To anyone that has a vehicle..."

- Irvinhale12

I would recommend Heiser To anyone that has a vehicle especially if it’s made by the maker of them self I would say that they did a excellent job on repairing their cars I was recommending to any of my friends relatives in so long I just think we do good work and it’s worth the cost

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Recommend Dealer
Yes
Employees Worked With
Mar 25, 2021 -

Heiser Ford Lincoln responded

Dear Irvin, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2021

"Fast, friendly service at a reasonable price. What more..."

- chriszim

Fast, friendly service at a reasonable price. What more could you ask for? Getting service here is kind of something to look forward to. As good as it gets.

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Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear Chris, Thank you for the positive feedback! We are pleased you hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 22, 2021

"I have been with Heister Ford for over ten years. The..."

- HOLMES_DENISE

I have been with Heister Ford for over ten years. The coronavirus and people passing have been hard. Joe Vicar Jr.was so focused in making sure my car and service was the best. He have a heart ❤️ for people and the job. Also he had some one else to look at it. Thanks

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Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear Denise, Thank you for the positive feedback! We are pleased you hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 22, 2021

"I appreciate the work they do for me. Always on time with..."

- Jay

I appreciate the work they do for me. Always on time with getting you in and out. Keep up the great job. See you’ll

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Recommend Dealer
Yes
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear Jay, Thank you for the positive feedback! We are pleased you hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 22, 2021

"Brought my Escape in for oil change and tire rotation was..."

- THEKAM

Brought my Escape in for oil change and tire rotation was finished in a timely manor.Service rep went over inspection report all was good and used Ford Pass points to pay Bill.Note will be back when next service is do.

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Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased you hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 19, 2021

"Friendly and professional service. Clean lobby, and..."

- CHICAJPG

Friendly and professional service. Clean lobby, and waiting area, courteous staff, and adequate safety practices for COVID-19. Was in and out in about 1.5 hours.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased you hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 18, 2021

"Good Customer Service, dealership was nice and clean, so..."

- LaJoyce Lewis

Good Customer Service, dealership was nice and clean, so were the employees, they were ready to work. Everyone was really nice. I have recommended this dealership.

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Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear LaJoyce, Thank you for the positive feedback! We are pleased you hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 17, 2021

"It took a while, but my service rep was first rate! It..."

- TTRUEL

It took a while, but my service rep was first rate! It was just an oil change but it took 1.5 hours. That’s too long, but the service rep handled it very professionally.

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Recommend Dealer
Yes
Employees Worked With
Mar 24, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Joe, and we sincerely apologize for your wait time. If you have any additional feedback or concerns, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 10, 2021

"Service and timing was great. Can I get a discount on my..."

- MTOLBERT0

Service and timing was great. Can I get a discount on my remote starter repair. I’ve been a great customer for many years (25)

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mar 16, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you would like to discuss any future service or have any questions about pricing, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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