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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,124 Reviews
Call Service Center (414) 228-5700

1,124 Reviews of Heiser Ford Lincoln - Service Center

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November 22, 2023

Tony admitted he was new & was trying hard. Liked the waiting area. Clean place. Easy to check out More

by RUGGGERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Nov 24, 2023 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. Tony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 20, 2023

Big improvement since I went to them last. Great follow up and carryover and even cleaned my car More

by ZOEVERKERKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Nov 21, 2023 -

Heiser Ford Lincoln responded

Zoe, Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 17, 2023

They were very professional. It was a recall appointment, on time and made sure I was taken care of. More

by barbdichter
Recommend Dealer
Yes
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Nov 19, 2023 -

Heiser Ford Lincoln responded

Barb, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 17, 2023

I had a recall for check engine light comes on and off. takento the dealer and was told what the problem was.And I also check it .Now I have more codes on my car mote.then before I taken it to them.the.same More

by PAULAFRANKLIN57
Recommend Dealer
No
Employees Worked With
Lawrence Bledsoe
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Nov 20, 2023 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

Nov 21, 2023 -

PAULAFRANKLIN57 responded

I will be up there tomorrow .it's no reason my car should not have pass lEmmisson..I taken it 11/20/23 and it came back Rejected.check engine light came back.when i pick it up.Mr.Larwance was not trying to hear me.when i told me that the reason my car was up there.theni was him for a cpoie of the recall .And he told me he had to keep it..when took my car.I know i had one code and i had test it2days before i taken to yall.So yall need to fix my car or i'm taken u court .because i had problems with u guys before..I'm not happy at all.parts under falling off.under hood of my car..thank you Paulafranklin.

November 16, 2023

I always bring my car to Heiser Ford to get top service and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in More

by jacksonnettie60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Vicari Jr., Kreyshia White
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Nov 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 15, 2023

Last visit was great,but in Feb they had car for 2 week ,terrible commication. More

by MGOUDY39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Carrasquillo
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Nov 18, 2023 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 13, 2023

Great experience! Alex was awesome!! Would recommend to all I know. Will return for all my needs. More

by mikarmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Casey Bobinger, Marco Villa
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Nov 14, 2023 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Alex and our team here at Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 09, 2023

I was very pleased with the service. It was done in a very professional manner. Everything was done by the time promised. More

by ALICEJANEJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Joseph Vicari Jr., Edward "Ned" Kelly, Casey Bobinger, Kreyshia White
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Nov 10, 2023 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 08, 2023

Excellent service department. They know how to diagnose a problem and fix it right the first time. Service writers are also excellent. They take the time to listen to my concerns, More

by Bruce.repp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Heiser Ford Lincoln responded

Bruce, Thank you for the kind words for our service department! We look forward to sharing your compliments with Alex and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 08, 2023

Two great service guys! They go above and beyond. They helped me with paint chips when getting oil change More

by KBEHL90944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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