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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,124 Reviews
Call Service Center (414) 228-5700

1,124 Reviews of Heiser Ford Lincoln - Service Center

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October 04, 2023

Service was fast and efficient. Will choose Heiser again! My Lincoln dealer in Racine closed. Was not happy with service time at another Lincoln dealership in West Allis.Having to More

by rdprochniak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Marco Villa
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Oct 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 04, 2023

Alex, my customer service rep was very good, kind and informative. The service performed on my vehicle got done when they said it would so I appreciated that. More

by shainr1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Oct 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 02, 2023

Customer service was great real nice people friendly atmosphere We'll return Tell friends B plus More

by LARRYALLEN2130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
Report | Print
Oct 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 01, 2023

Nice ,very polite understand Curtis right to the point and very important information reliable and helpful More

by homerthomas49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Edward "Ned" Kelly, Casey Bobinger, Kreyshia White
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Oct 02, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 30, 2023

Very helpful. Very satisfied with the service here and will come back again for my next maintenance More

by CRANKCASEKERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Oct 02, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 30, 2023

I had a problem with my brakes after they fixed my abs system they were to low to the floor and they refused to fix them so I had to bring the SUV back and threaten the with better business before they fi More

by TAILORED4U60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one in perticaler
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Oct 02, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Fixed Operations Director Jeff Isacson by phone at 414-247-8982 or by email at jeffery.isacson@heiser.com so we can better understand what happened during your experience.

September 27, 2023

Heiser has always been over the top in fixing, explaing what and why certain things need fixed. Mike was absolutely incredible and always available to take my calls and make sure my car was fixed properly. More

by EHINSHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Michael Randazzo, Marco Villa
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Sep 27, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2023

We were promised a loaner car! Which never came! Terrible service 😈 We had a lease vehicle and were charged for windshield wipers (which should have been covered) More

by jmckeon186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Brooke Spannbauer, Marco Villa
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Sep 27, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Operations Director Maureen Calmes by phone at 414-247-8981 or by email at mcalmes@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 25, 2023

Call to remind me of the appointment, and when I made it, there was very courteous and timely More

by EWWILLIAMS056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr., Marco Villa
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Sep 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 25, 2023

I came to get 2 of my cars detained by Quintin the detailer, he cleaned my entire interior & exterior, tires, had both cars shining like new, I ended up even selling one of the cars, thanks again! More

by Herrrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Report | Print
Sep 26, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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