Heiser Ford Lincoln - Service Center

I had a poor experience here. Shortly after, the Operations Director emailed me soliciting feedback, which I provided. He never responded to which only made my bad experience wors Shortly after, the Operations Director emailed me soliciting feedback, which I provided. He never responded to which only made my bad experience worse. More

Everyone was so Friendly and the service was fast. They explained things throughout the process They explained things throughout the process More

Work was completed well and on time. Previous work for other airbag is not able to be corrected to my satisfaction. Apparently out of warranty even though work and opening had to be acce Previous work for other airbag is not able to be corrected to my satisfaction. Apparently out of warranty even though work and opening had to be accepted at the time, opening has now grown in size. I feel this is something that should be addressed, but was told it would involve a new dash, and Heiser would not replace. In my opinion this happened at Heiser while replacing the airbag, it should be corrected by Heiser. More

Service was fast. Showroom and staff pleasing. We like coming here. Heisrr is our preferred dealer Showroom and staff pleasing. We like coming here. Heisrr is our preferred dealer More

Service advisor was polite and professional communication with me was clear and plentiful Keith was a great. with me was clear and plentiful Keith was a great. More

This was my second time being here, both for recall issues. I am so blown away by the excellent service that I really want to make Heiser Ford my first stop when I purchase my next car. From the time I issues. I am so blown away by the excellent service that I really want to make Heiser Ford my first stop when I purchase my next car. From the time I pulled up until the time I left, pure excellence! I was even impressed with the service I witnessed being given to others. A class act organization. The young lady who took care of me, the lady in the office behind the glass, just top notch! I truly was impressed. More

Polite,Curtis,perfection,and timely fashions didn’t have to weight too long clean and I love the service department to weight too long clean and I love the service department More

I enjoy Heiser’s personnel for their thoroughness and thoughtfulness. My time is valuable to me and I feel they respect my time. thoughtfulness. My time is valuable to me and I feel they respect my time. More

The dealership has been excellent with their customer service and care for my car. The conversation with the staff has been enjoyable and a pleasure. service and care for my car. The conversation with the staff has been enjoyable and a pleasure. More

Customer service was awful! I asked for phone calls if vehicle was to be kept overnight on multiple occasions. Not only did I not get phone calls, but when I would call in to fi I asked for phone calls if vehicle was to be kept overnight on multiple occasions. Not only did I not get phone calls, but when I would call in to find out, the girls on the phone were extremely rude! More