Heiser Ford Lincoln - Service Center

Phil is a great service advisor he kept me updated and was very responsive and helpful. was very responsive and helpful. More

Heiser Ford is a great place with great customer service. And they care about your car too And they care about your car too More

Very nice dealership, workers are very helpful. Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me LOTS of money!!! Who doesn’t love that!?? More

Phil was an excellent service advisor. He kept me up to date about everything and was very helpful He kept me up to date about everything and was very helpful More

Great staff, great prices, great experience. Never had a better experience since i've bought my vehicle Never had a better experience since i've bought my vehicle More

There is no follow up with questions, warranties, or orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for th orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for the windshield wiper fluid was clod (which is something I requested they check for me) and it cost me $160+ to diagnose. I asked to check my extended warranty for coverage and to this day 3/13/25 I have not heard back. I have called several times and when I began to indicate how the service was not satisfactory she would make excuses and when I asked for Dave Lopez, the manager she would put me on hold and return telling her is not available. I’ve requested a return call and have not received one to date. I failed to mentioned that while doing my oil change she indicated that the techs told her they could not do a tire rotation because my lug nuts were old so agreed to have them changed. Later to find out there was probably nothing wrong with them. Please note I still have not paid for them because no one has bothered to request payment from me. I have been a customer of Heiser since 1998 and have purchased my children’s first cars from Heiser and to date they are still customers. Heiser used to be 10 out of 10 with providing good customer service. Today I will give them a 2. I know I have to follow up again to gave my SUV serviced but I dreading the next experience. More

Very easy and quick. Super friendly Very accommodating I would recommend Heiser to anyone I know Super friendly Very accommodating I would recommend Heiser to anyone I know More

I never used service yet. But I should. Found marks on windshield. Can't get off But I should. Found marks on windshield. Can't get off More

I've used Heiser Ford for all my vehicle needs for the past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were ne past 25+ years with satisfaction. This particularly time I was charged for a tire rotation as part of the Works Service package but the tires were never rotated. I reached out to them via message on their website and never heard back from them. It does leave me wondering how many times in the past I've been charged and the service was never performed. More

Took my Bronco Raptor in for service and the sales team made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair. made me an offer that I could not refuse on a new Bronco Raptor. This dealership is excellent and extremely fair. More