Heiser Ford Lincoln - Service Center

The manager and the people at the Service were great, but the car has had a lot of issues after the service, more and more sensors are not working, I’ve trying to make a new appointment immediately but there the car has had a lot of issues after the service, more and more sensors are not working, I’ve trying to make a new appointment immediately but there is no availability, also left voicemails but never called me back. More

Great place. Wonderful people who really help and answer questions that are asked for me. Wonderful people who really help and answer questions that are asked for me. More

I don’t think the sales team really care about customers or the vehicles they sell. In my opinion, we’re all just another number. Unexpected charges (replacement key $821???? Listed on final sales contract) or the vehicles they sell. In my opinion, we’re all just another number. Unexpected charges (replacement key $821???? Listed on final sales contract) why would I be charged for a key? Also, a car that needed repairs before my first payment was even due. I truly hate buying cars now because this seems to be the norm. When I told the sales manager about my car issues, he said “the car doesn’t no you just purchased it, it’s a used car” Smh. The service department was helpful I give them a 4 star More

Service seemed to slip with a lot with of the familiar faces gone but it now seems it has gotten better based on ny last visit faces gone but it now seems it has gotten better based on ny last visit More

Wonderful service, comfortable and clean waiting area, friendly and efficient shuttle and thorough explanation of work performed and cost breakdown. Always affordable and convenient with quick turnaround friendly and efficient shuttle and thorough explanation of work performed and cost breakdown. Always affordable and convenient with quick turnaround of the vehicle. More

I ( Veterans Services) had a 1:30 appointment on 7/11/23 in the service department for oil change,tire rotation,and a wash. I waited on sight for 3 hrs. Finally I went to check on it to see what was taking in the service department for oil change,tire rotation,and a wash. I waited on sight for 3 hrs. Finally I went to check on it to see what was taking so long. There was no record of me checking in. Even though a video was taken! Was told to come back and services would be free. I returned a week later with the Ford transit. Services were free. By the time I left the dealership the low pressure tire light came on for the two rear tires. More

The Service Manager stepped in right when I really needed help resolving a warranty issue. help resolving a warranty issue. More

Very friendly and easy to communicate with while trying to diagnose auto issues and solutions. to diagnose auto issues and solutions. More

No one know what they are doing. No call backs I had to keep calling. They didn't explain what the bill was. They didn't even have a pen to sign the work order. No call backs I had to keep calling. They didn't explain what the bill was. They didn't even have a pen to sign the work order. More

I have always received timely service when I needed it. The service department estimated when requested. The service department estimated when requested. More