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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,121 Reviews
Call Service Center (414) 228-5700

1,121 Reviews of Heiser Ford Lincoln - Service Center

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July 28, 2021

Unpleasant experience when I called to schedule my service appointment but the General Manager was very friendly and helpful. Joe also did a good job taking care of me when I arrived. More

by Angelaresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Jul 29, 2021 -

Heiser Ford Lincoln responded

Dear Angela, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for your experience while scheduling your appointment. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 27, 2021

They only fixed one of the problems with the car. The other problem persists . They did not offer a solution, so I am stuck with it. Not real happy More

by DICK.CLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
“Hutch” Hutchinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Dick, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 26, 2021

Best service and dealer ship around would recommend them to all I know very friendly people and very respectful treat you like family and informed More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Service Team
Report | Print
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Diane, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 25, 2021

I bought my Ford Focus in 2009, at Heiser Ford Lincoln in Glendale and have the car serviced at that location ever since. I trust them. More

by zmohds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 27, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

Last week Wednesday I took my vehicle in for getting it fixed. I need a rental car for getting back to work . They have a ride for me and I really appreciate it. Thank you ! More

by LYNETTE39JOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
4.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collen, Brandi Winfrey, Mike Lavin
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Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Lynette, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 20, 2021

Overall performance on my car was good I did run across a couple issues but it was resolved. I’m hoping prices come down some in the future. More

by BOBBYJ0703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Bobby, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 19, 2021

They have had my vehicle for over a month and still haven’t made any progress. I believe if it weren’t warranty related they would have repaired it by now. Send your car anywhere but there. Better yet More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Millie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 19, 2021

Great car service and many more to come to keep us coming back, keep up the good work and we will see you soon thanks. More

by HUBBARDANTHONY192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Anthony, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 18, 2021

A bunch of crooks. The last you could do is fix the thing you're charging people for. They clearly don't know the first thing about Lincoln vehicles. Choose another shop for your car needs. More

by Jdpowell112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Yelton
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 15, 2021

Having a problem after repair and they are giving me the run around. Called manager and he has not been available nor is he/she returning my call. More

by bigtinyson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr., Peter Cooney, Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

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