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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,471 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,470 reviews

February 28, 2024

I am pleased to experience excellent service, both in vehicle performance and customer service each time I visit your dealership. More

by BZACH2434
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 28, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Very quick & professional. The price was what I expected - no surprises Nice job! More

by harryvg
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom was my service advisor
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Feb 28, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Very good. Longer wait than per usual Was seen in about 10 min to arrival More

by shemp_moe_larry
Recommend Dealer
Yes
Employees Worked With
Idr
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Feb 28, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Easy and quick check-in. Excellent communication. Could not ask for better. I am most impressed with clear and accurate description of any issues found with the car. More

by WSHADID
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Dixon
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Feb 28, 2024 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Great experience, took care of everything needed. Attentive and prompt with my service. Very polite. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Tom Lauther
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Feb 28, 2024 -

Heiser Toyota responded

Chris, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

It is always a pleasure to do business with Heiser Toyota. I love Heiser Toyota More

by TOMYANG.1982
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Lor
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Jul 23, 2024 -

Heiser Toyota responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

Darrin was super friendly and helpful throughout the entire purchasing process. Darrin made sure that I ended up in the perfect car for me More

by Smitty33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colt Grandstaff
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Feb 28, 2024 -

Heiser Toyota responded

It's great to hear that Darrin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 28, 2024

Darrin is straightforward, works really hard to get you the vehicle you want, and never tries to sell you. It’s a GREAT customer experience all around at Heiser. Everybody is cool and laid back and see More

by Walter Grace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Heiser Toyota responded

Walter, we are so glad that Darrin had the opportunity to work with you, and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 28, 2024

Everyone was knowledgeable, informative and helpful. Staff took their time with me and introduced me to the Heiser Toyota Team. More

by TIMOTHYSTERNKE
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shahat Mohamed
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Feb 28, 2024 -

Heiser Toyota responded

Timothy, Thank you so much for your excellent review! We are so glad that Shahat had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2024

They were very quick at getting me in and out with my new vehicle and gave me a nice credit for accessories. Darrin was especially super helpful and very personable throughout the entire 5+ month process of More

by rp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Heiser Toyota responded

It's great to hear that Darrin was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

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