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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,490 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,490 reviews

February 07, 2024

Got what I needed done and he let me know when I needed in the future More

by RUSSELLC1
Recommend Dealer
Yes
Employees Worked With
Matthew
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Feb 07, 2024 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 07, 2024

Excellent customer service. Assisted me in getting a loaner due to my vehicle being recalled. More

by Kalpakidis.kiriakos
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 07, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 07, 2024

New keys were cut promptly which solved my ignition problem. Peter also introduced me to Amanda millonzi as I am seriously considering a new Tacoma More

by JDITTL
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 08, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Peter, Amanda, and our team. Please don't hesitate to let us know if we can further assist. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 07, 2024

Service completed timely The service representative was courteous and professional. He provided technical diagnosis which helped make an informed decision More

by RICHARDSTRODESR
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 08, 2024 -

Heiser Toyota responded

Richard, Thanks for sharing about your experience with Heiser Toyota. Peter and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 07, 2024

Excellent! Everyone is knowledgeable and friendly! Roger is the best! If I ever need a car I go to Roger! More

by JUDYEG
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 08, 2024 -

Heiser Toyota responded

Judy, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 07, 2024

I was greeted quickly and served quickly. I was respectfully shown some upselling but it was no pressure really More

by JOHNNYDSTAR
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jakub Kania
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Feb 08, 2024 -

Heiser Toyota responded

Johnny, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 07, 2024

90 minutes for a simple oil change with an appointment is unacceptable. And I was not offered a car wash code. More

by R_KAISER
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Miszewski
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Feb 10, 2024 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Made an appointment. Chris was great. Explain what I wanted it happen and was out of there. More

by Vergatson
Recommend Dealer
Yes
Employees Worked With
Chris
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Feb 07, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chris met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Matt was very knowledgeable and helpful. He exceeded my expectations on what you would expect at the dealer More

by Petermiszewski
Recommend Dealer
Yes
Employees Worked With
Matt Foti
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Feb 07, 2024 -

Heiser Toyota responded

Peter, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

Timely and friends service for my 20,000-mile inspection Clean and accommodating waiting room Thank you More

by Knapang1
Recommend Dealer
Yes
Report | Print
Feb 07, 2024 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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