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Heiser Toyota
Milwaukee, WI
8,287 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,287 reviews
October 10, 2026
This dealership has no problem getting me in for service when I call. The video was great to see the checks on the vehicle. I like the fast turnaround. when I call. The video was great to see the checks on the vehicle. I like the fast turnaround. More
by ralanerdmann
Verified Customer
October 08, 2026
It was a busy time when I arrived, but Tom acknowledged me and made sure I was taken care of quickly. He was personable and helpful in arranging transportation to and from my home. It was a great experienc me and made sure I was taken care of quickly. He was personable and helpful in arranging transportation to and from my home. It was a great experience! More
by Kimtemp68
Employees Worked With
Tom. He was very helpful.
October 08, 2026
Nathaniel was very attentive, explained what was needed for my car. I came in thinking I needed an oil change but it wasn't needed yet but he went over the options of services that I needed, like tire rota for my car. I came in thinking I needed an oil change but it wasn't needed yet but he went over the options of services that I needed, like tire rotation, and over all check up of my car. He gave me the date for my next appointment or mileage I hit for my oil change. More
by ryken05
October 07, 2026
I ended up waiting over 3 1/2 hours for what amounted to an oil change and a check on a recall item. Was told it would take an hour. Was not updated and also ended up missing a meeting. Not professional or an oil change and a check on a recall item. Was told it would take an hour. Was not updated and also ended up missing a meeting. Not professional or customer friendly. Was told there were delays with the technician. More
by stevesteidinger
October 07, 2026
Lacking attention to most basic details. Nate was not at his desk most of the time I was there, then he complained to me that someone else helped check me in. 'Needs Service' message not cle Nate was not at his desk most of the time I was there, then he complained to me that someone else helped check me in. 'Needs Service' message not cleared. Service desk did not know how to clear it when I called in for help. It's over an hour round trip to drive back to clear your mistake. My basic request for assistance while there was ignored. For a first introduction to your service quality this was the worst. More
by pattymart
October 07, 2026
Good service. Pleasant employees. Kevin was very accommodating- brought the car inside for my husband's convenience Pleasant employees. Kevin was very accommodating- brought the car inside for my husband's convenience More
by JOHNJUERN
October 07, 2026
On time. Kept me informed Hot chocolate was good ????????Fair price See you again in 3000 miles Kept me informed Hot chocolate was good ????????Fair price See you again in 3000 miles More
by JOHNJUERN
