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Heiser Toyota

Milwaukee, WI

4.7
7,959 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,959 reviews

February 01, 2020

The salesman who helped me was very kind and informative. I bought a new camry for my daughter and they helped me a lot with it. More

by TUBHMOOB21
Recommend Dealer
Yes
Employees Worked With
Tria Lee
Feb 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Tria and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope your daughter is enjoying her new Camry!

February 01, 2020

Great Experience at Heiser I walked into Toyota Heiser without an appointment, and was immediately welcomed with a salesperson. Alex was extremely understanding and patient with More

by BLERICKSON95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for sharing! We are thrilled to hear that Alex was able to guide you through the process with ease. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

February 01, 2020

Heiser offers great customer service and has a friendly staff. I've been a customer for serveral years and would recommend going to Heiser Toyota More

by LEAH.IHLENFELD
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Heiser Toyota responded

Dear Leah, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you've had a great experience with Roger and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

February 01, 2020

Mr.Hicks is such a kind and dedicated salesman! I didn’t think there was much hope for me to be able to get into something affordable for my financial situation, but he went to bat for me, and did everythin More

by ariemichany
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran F. (?)
Feb 03, 2020 -

Heiser Toyota responded

Dear Arie, Thank you for taking the time to share your experience with us! We are thrilled to hear that you've enjoyed your time with James and the team at Heiser Toyota while finding exactly what you were looking for. We greatly appreciate your business and look forward to seeing you again in the future. Enjoy your beautiful, blue new ride!

January 31, 2020

Al was an awesome sales representative who took care of every single one of my worries and questions. I left the dealer feeling happy and confident in my purchase. More

by Michelle.mehling05
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Heiser Toyota responded

Dear Michelle, Thank you for the kind words! We are so happy to hear that you had a great experience with Al and the Heiser team. We greatly appreciate your business and hope to see you again soon. Enjoy your new ride!

January 31, 2020

Nice visit. I'll be back. Service department took my call and was able to schedule me at my requested time. Bonus! Only complaint was nobody offered my a car wash after my ser More

by JOHNLOVEMONKEYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah
Feb 03, 2020 -

Heiser Toyota responded

Dear John, Thank you for the positive feedback! We are so happy to hear that you are pleased with your service. We will email you a coupon for a free car wash as we sincerely apologize that you did not receive one. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 31, 2020

I still can’t figure out why it takes an hour plus to do an oil change. Satisfied otherwise I had an appointment and arrived exactly at my appointment time. More

by JOE
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Feb 03, 2020 -

Heiser Toyota responded

Dear Joe, Thank you for the positive feedback! We are happy to hear that you are satisfied with your service, and we sincerely apologize for the wait time on your oil change. If you have any questions or concerns, please feel free to reach out. Thank you for choosing Heiser!

January 31, 2020

Exceeded all expectations. Will return for next vehicle purchase, granted the same service staff remains on hand. Everyone made it easy to walk me through the purchase. Very accommodating. More

by GRINCHMO
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Covert
Feb 03, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that we've exceeded your expectations. We greatly appreciate your business and look forward to seeing you again in the future. Welcome to the Heiser family of owners and enjoy your new ride!

January 30, 2020

Unacceptable and a waste of time. My wife came to the dealership for an oil change and asked the attendant to take alook at the chirping sound the car was making becaue it makes this n More

by LARRY.ROBINSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
she did not say
Feb 06, 2020 -

Heiser Toyota responded

Dear Mr. Robinson, We apologize for the lack of attention to detail your wife experienced. Our service manager will be calling to learn how we can improve and earn the opportunity to regain her confidence.

January 30, 2020

Great job! Brought in 2019 Highlander for 10k service. Oil change and tire rotation, paid for by Toyota. Quick and easy with a car wash afterwards. Thanks, and More

by SESARSKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Jan 30, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are happy to hear that you are pleased with your experience with our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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