Heiser Toyota

Rex and his team were very good to work with for our purchase. They were waiting for us with smiles when we arrived at the dealership. He immediately walked us through everything with the Highlander. purchase. They were waiting for us with smiles when we arrived at the dealership. He immediately walked us through everything with the Highlander. We never felt any pressure to make "split second" decision that can often happen at car dealerships. Prior to our appointment he followed up with me both via email and phone, and even gave me his personal cell phone to contact him. The entire crew was very friendly and stayed late just to make sure we got to take our new vehicle home that night. When things got delayed, they gave us a good timeline and allowed us to take our old vehicle to go get some food. They did good diligence to make sure they had everything they needed from me, as my title from my Camry was unique coming from Nebraska. The trade-in value that we got for the Camry was exactly where I wanted/expected it to be and the price we financed the Highlander was great, and exactly what we were hoping for for our budget. I truly appreciate all the work they did, and am currently LOVING my new Highlander. Thank you! More

Not only friendly (extremely!) but also very honest i.e. "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent expe "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent experience with Heiser. In fact, we have a new Hybrid Camry on order with them just because of their fine Service Department and, of course a satisfactory price! More

Richard was great to deal with. Car prepped and waiting. Great explanation of features. I was impressed with the facility as well. I'll be a repeat customer. Great explanation of features. I was impressed with the facility as well. I'll be a repeat customer. More

Jeff was great! My car is back and running better then before. Thanks for the great service. It was truly appreciated. Carolynn McGovern 2005 Mazda3 before. Thanks for the great service. It was truly appreciated. Carolynn McGovern 2005 Mazda3 More

I was very happy with the whole Heiser package. I found a car I was intersted on-line and I sent an inquiry. I rec'd a phone call back immediately with info. I was introduced to a sales rep that was work a car I was intersted on-line and I sent an inquiry. I rec'd a phone call back immediately with info. I was introduced to a sales rep that was working the tent sale at Miller Park. The next day, I called ahead and the rep was ready and waiting for me to test drive the car. We ended up buying a different vehicle (same make & model. I was an easy sale, but Heiser also made it easy on me! More

Excellent and honest sales rep. By far, one of the best that I have ever deal with. Thumbs all the way up. WIll recommend to family members who are interest in buying a used or new car. that I have ever deal with. Thumbs all the way up. WIll recommend to family members who are interest in buying a used or new car. More

This is the third vehicle I have gotten through this dealership, with this particular dealer, and every experience has been great. The courtesy, and friendliness of the staff, the quality of the vehicl dealership, with this particular dealer, and every experience has been great. The courtesy, and friendliness of the staff, the quality of the vehicle, and the price have all met ever one of my expectations. I would (and have) highly recommend Roger Drukas, and Heiser Toyota to anyone thinking of buying or leasing a vehicle. I will definitely be back. More

I needed to have the car serviced, and as always I took it to Heiser where I had purchased. I have always received excellent service at Heiser during the 10 years we have been privileged to go to Heiser T it to Heiser where I had purchased. I have always received excellent service at Heiser during the 10 years we have been privileged to go to Heiser Toyota. They have been curteous and accommodating. More

I financed a used car. First time going through an actual dealership and had the worst experience. Within 4 days of having the vehicle my check engine light came on. That is rediculouse. Within 2 months I ha dealership and had the worst experience. Within 4 days of having the vehicle my check engine light came on. That is rediculouse. Within 2 months I have been to the dealership 5 times. Never will I go back there and never will I recommend them. More

I was impressed that Cory saw my service experience from beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I n beginning to end and stayed engaged the entire time. I went in for a simple oil change and requested extra service. Then I had to return because I noticed an oil leak. He didn't pass me off to anyone else, remembered that I had been in for service and type of service, and made sure the leak was corrected. He passed a very critical customer service benchmark in my book. More