Heiser Toyota

Completed routine service but tried to charge extra They did a great job on the routine service, but told me both of the lights above my license plate were burned out (they were not) and offered to chan They did a great job on the routine service, but told me both of the lights above my license plate were burned out (they were not) and offered to change them for $20. I drove a few miles, bought two bulbs for $4, and had a friend replace the one that was burned out (i.e. not both). I understand that service employees' wages need to be covered, but first of all, they exaggerated what needed to be done and then tried to charge me almost $20 (as I'm sure they pay less per bulb) to do something that took a few minutes. My car is still under warranty, by the way, which I understand doesn't cover things like light bulbs, but that was not a good experience. More

Scion Boost Service Program When I purchased my 2013 Scion xD from Heiser, I paid for the Scion Boost Service program which I understood extended my routine service coverage beyo When I purchased my 2013 Scion xD from Heiser, I paid for the Scion Boost Service program which I understood extended my routine service coverage beyond the two years (or however many miles) that Toyota provided. It seemed like a great deal, so every 5,000 miles I came in like clockwork. However when I got to the end of my Toyota provided service period, I discovered the next time I brought the car in that there is a 5,000 mile gap between what Toyota covers and when the Boost coverage kicks in. That sucks! Ever since then, my service schedule has been off. When I expected an oil change, that wasn't on the schedule for that particular mileage marker. This last time I was in, I was expecting an oil change based on my own records and the mileage printed on the sticker that Heiser puts on my windshield. But the service guy "was sure" that I had my oil change 3-4 months later than what I thought. Unfortunately the date on the sticker was no help because it was based on a 3-month interval and I've been always on a 12-month oil change schedule. Bottom line: Get your act together! Fix the gap in the service coverage so that maintenance can continue without a break. Make sure the stickers correctly reflect the dates/mileage when service is due. Now I'm left unsure of when my oil should be or have been changed. I want to take good care of my car. I hate that feeling of uncertainty. More

Replaced dead battery Heiser was very responsive in getting a much needed appointment to replace a battery that required constant charging to start. An emergency appointme Heiser was very responsive in getting a much needed appointment to replace a battery that required constant charging to start. An emergency appointment was schedule the same day that we called. They only took a half hour to complete the job. More

Alex Hall Alex was simply amazing, professional and patient . Awesome job Alex Hall, great customer service. Would recommend others to see Alex Hall at Heiser T Alex was simply amazing, professional and patient . Awesome job Alex Hall, great customer service. Would recommend others to see Alex Hall at Heiser Toyota for sure. More

Amazing He was so helpful. He help find tires for us and helped us get a great deal on them. I’m coming back for sure. He was so helpful. He help find tires for us and helped us get a great deal on them. I’m coming back for sure. More

Broke my Coin Holder I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, I dropped off my car for an oil change and they broke my coin holder on my dash. I'm not sure why they would be opening it. I just bought the car, and everything was fine before I dropped it off, but when I got it back I noticed that it was broken. I confronted Joe about it but he keeps saying he didn't break it, but I know it wasn't broken before I dropped it off. More

Great overall experience . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. . In and out in about one half hour. Never have to worry about the quality of their work. I have coming here for years. More

Responded promptly and as requested I was negotiating with 9 different dealers, by email/internet, at the same time and Heiser gave me the best deal. Jorgo did a nice job going over the I was negotiating with 9 different dealers, by email/internet, at the same time and Heiser gave me the best deal. Jorgo did a nice job going over the vehicle with me when I went to pick it up and sign for it. More

Leased Another Toyota! I have been dealing with Heiser Toyota and each experience has been great! James Hicks is the BEST! The team there is wonderful and always helpful. I have been dealing with Heiser Toyota and each experience has been great! James Hicks is the BEST! The team there is wonderful and always helpful. More

Best car buying experience ever Jorgo was extremely helpful, not pushy and made the whole experience a pleasant one. I would definitely recommend this dealership. Got a good deal on Jorgo was extremely helpful, not pushy and made the whole experience a pleasant one. I would definitely recommend this dealership. Got a good deal on the SUV that I purchased. More