Heiser Toyota

5000mile maintenance There was an issue with what drive assure plan the finance department sold me. I haven’t been to the service dept without an unresolved issue. The l There was an issue with what drive assure plan the finance department sold me. I haven’t been to the service dept without an unresolved issue. The last time I came in with a massive piece of steel in my tire to see about a warranty. They told me there was no warranty due to the tires coming free with the vehicle purchase. The unfriendly and dismissive man then told me there was nothing he could do. He didn’t offer to order me a new tire or resolve my issue in anyway whatsoever. I then had to leave and order a tire from somewhere else. That being said if I didn’t have the drive assure plan set up through this dealer I would most likely not return. I’ve had the worst customer service each of the five times I’ve been there. Each time it seems as if the job of the staff is to rush me out and say that they will get ahold of me later to resolve any issue. Which is the case with my drive assure maintenance plan. The man told me yesterday that the finance dept would get ahold of me, or if they don’t that I could call, or if I don’t that we could figure it out in 5 months when I return for maintenance. What kind of resolution is that? It seems like nonsense to me. More

Great experience. Will come back again. Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs Joe answered all my questions up front and made some good recommendations. Mechanic did a great job as well. Replaced the timing belt and spark plugs and I can tell the car runs a lot better. More

Wonderful customer service We recently purchased a used vehicle from Heiser. Purchasing a vehicle is never something we look forward to, but Al Husain made the entire process ea We recently purchased a used vehicle from Heiser. Purchasing a vehicle is never something we look forward to, but Al Husain made the entire process easier. He was personable and relaxed;aking my husband and I more at ease throughout the entire process. We greatly enjoyed the experience and it was a pleasure to work with him- we left feeling like we made a friend, not just purchased a car. Thank you Al and Heiser!! ~Becky&Taylor More

Excellent Service for my 4Runner! Chue and Vincent provided outstanding service for me when I brought in my 4Runner for an oil change. They informed me of little things I should be awa Chue and Vincent provided outstanding service for me when I brought in my 4Runner for an oil change. They informed me of little things I should be aware of in the future, and got my car in and out very fast! Definitely coming back! More

Great experience with Roger! Highly recommend using this dealership if you are interested in Toyota. All the employees I worked with were great, but Roger, the salesman I worked w Highly recommend using this dealership if you are interested in Toyota. All the employees I worked with were great, but Roger, the salesman I worked with, made the experience even better. He was helpful, kind, and informative and I felt like he had my best interest at heart. Thanks, Roger! More

Sticky brake pedal, no heat at times, and caution light on I originally took the car to Heiser on Feb. 13th for sticky gas pedal and no heat at times. Heiser kept the car for "6" days. They claim there was I originally took the car to Heiser on Feb. 13th for sticky gas pedal and no heat at times. Heiser kept the car for "6" days. They claim there was nothing wrong with either issue. On Feb. 21st the caution light came on. The screen message read blind side monitor and rear cross traffic alerts. On Feb. 25th I took the car to work. I had no heat. The temperature needle moved up slightly and then down toward the "C" symbol. I made a noon appointment at Heiser. I showed the service writer the temperature gage. He was more concerned about the body damage. I told him the rear body damage happened on Feb. 11th and the alert light did not come on until Feb. 21st. The service writer called me later that evening and said, the alert light was do to body damage and there was no heat problem. I talked to Joe the manager the next day. He came back with the same story, the bumper damage caused the alert light to go on. I said, ten days later and six of those days you had the car. Maybe the dealer did damage. Either way, the damage is minor. Toyota has a poor design. Then I asked, where is my out door temperature reading on the dash? He said, the alert sensor must have caused the outdoor temperature gage not too work. Joe did give me a code, C1AC2. Now the heat, Joe called Toyota. Turns out, Toyota has a design problem. Camry's, Avalon's, and Rav 4s all have this problem. There is no fix at this time. Why do I have to force the issue to find out there is a design issue. Once I find a reliable organization, I will have the body work done and find out the root cause of my alert light. More

I didn't wait long for someone to help me. I have walked into the service area and some of the worker would never look up to said someone will be right with you. It appear that they was waitin I have walked into the service area and some of the worker would never look up to said someone will be right with you. It appear that they was waiting for someone that would say for them. More

extended warranty had my car in for warranty work on the torque converter. That was fixed and the issue solved. had an intermittent rattle under the car. Brought it had my car in for warranty work on the torque converter. That was fixed and the issue solved. had an intermittent rattle under the car. Brought it back. Loose bolt, which can happen on a job that big. Fixed as expected. the impressive part? No one questioned my statement that my car was super quiet, and then had the annoying rattle after the repair. Proffesional questions on when i noticed it. At what speed etc. In and out in about 20 minutes. Problem solved. Professional and courteous treatment! More

Good service on my Prius V with excellent customer service regarding any concerns that I have had. They have been servicing my car for 5 plus years. on my Prius V with excellent customer service regarding any concerns that I have had. They have been servicing my car for 5 plus years. More

The reason I bought my third Toyota Highlander from Heiser I was in the market for a new car. I went to two dealerships and Jorgo Ndina was the person that I spoke with at Heiser. He is very knowledgeable , pa I was in the market for a new car. I went to two dealerships and Jorgo Ndina was the person that I spoke with at Heiser. He is very knowledgeable , patient and very professional. He drove with me to my house so that I could be sure that the car would fit in my garage . He didn’t pressure me into buying the car and more importantly he had all the information that I needed and if he didn’t have the answer he looked it up. He made the purchase of my car very easy! Jorgo is the reason that I purchased my car from you. I certainly hope that you realize what an important person he is in your sales department! More