Heiser Toyota

I recently bought a used BMW 135i from the Heiser Toyota Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was e Scion dealership in the West Metro Mall. I couldn't have been happier with the service. In particular, James Hicks, the salesman I worked with, was extremely friendly and helpful. After spending all day test driving cars, it was a welcome relief to meet a salesman I didn't feel was pressuring me in to a deal. Instead, he presented the positive aspects of the car and gave a rational argument for why it was car for me. His knowledge and enthusiasm made the experience altogether enjoyable, and I will definitely be contacting him again when in need of a car. More

I appreciated the amount of effort the employees put into making sure the car and deal was right for me as a new car buyer. making sure the car and deal was right for me as a new car buyer. More

Let me start off with saying Roger Droukas is an "EXCEPTIONAL" Salesperson. He loves the product he sells and it shows. His Service was impeccable! He made it a breeze for me to buy a car. My next "EXCEPTIONAL" Salesperson. He loves the product he sells and it shows. His Service was impeccable! He made it a breeze for me to buy a car. My next car will be purchased at your dealership with Roger. Thank you Tammie Stewart More

My work truck broke down and was in need of a new one right away. Doug was easy to work with and helpful. I left with my new truck with ease. right away. Doug was easy to work with and helpful. I left with my new truck with ease. More

It was a pleasant all-around experience for me purchasing a new RAV4 at HEISER. Everybody was helpful & courteous in getting the right vehicle & deal for me. a new RAV4 at HEISER. Everybody was helpful & courteous in getting the right vehicle & deal for me. More

This was the first car I had to buy as my husband had always done it before. I was not looking forward to this and cringed thinking about dealing with sales people. I did my research on cars, ratings et always done it before. I was not looking forward to this and cringed thinking about dealing with sales people. I did my research on cars, ratings etc - knew what I wanted. The first dealership I went into was not fun with the manager and new salesman. On Edmunds.com I selected other local dealers and soon received a call from Joe. I liked his attitude, friendliness and how he listened to me on the phone, informative and didn't give a high pressure sales pitch I went between Heiser and 2 other dealers and just felt the best with Joe and Heiser. I also was told Heiser was good to customers for service. In a few days, I decided Heiser was the place ( I told my son and friend advising me that I just felt good about Joe). I went in for my appointment on a Saturday labor day w/e. It was busy but with each "guest" entering the door, they paged someone and were greeted promptly. Joe wasn't a stuffed shirt/high pressure, get it done salesman. He was busy but never made me feel rushed, spent time listening, low key, friendly approach, saying his job was fun. He knew what he was talking about (had other places give me inaccurate information in my Highlander search). I am so pleased. I can take it back that I'd rather have teeth pulled than go buy a car. The financial manager who spoke with me, Ella G, was also so kind, with no high pressure sales, but with well paced, thorough explanations of everything. More

Working with Joe Malinauskas was one of the best car buying experiences we have had. Joe was honest with us from the beginning of our car hunt and very respectful of our time. We wanted to get the bes buying experiences we have had. Joe was honest with us from the beginning of our car hunt and very respectful of our time. We wanted to get the best deal, but at the end of the day, really wanted to buy from Joe because he was responsive and worked hard for us. Another thing we really liked about the Heiser Toyota dealership is how accesible everyone was. We met the sales manager the first time in and the general manager our second time in. We have worked with many dealerships where the management team just "sits in a bubble"and watches what is going on but doesn't make an effort to talk with customers and that was not the case here. We haven't used the service department yet but plan on doing so when necessary. Would definitely buy from here again. More

This is the first time buying a vehicle that I can honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, th honestly say it was a pleasure. Everyone involved listened to what I wanted in the vehicle and when what I wanted was not in the 300 mile radius, they had Toyota build one and kept me in the loop the entire time. I despise the "haggling" that is involved with a vehicle purchase. At Heiser, the Ping-Pong pricing technique was not on the table...just the bottom line with trade, internet discount, and an additional "tent" discount. Everyone did what they had to do (including me) to put me in a new Toyota. The price was $250 over my bottom line (which I never mentioned), so the deal was done. Everyone I dealt with talked with (not to--big difference) me about the FAB of the vehicle in an intelligent, pleasant manner. When I left the dealership, I needed a drink, but not an antiseptic shower. I have already recommended Heiser to anyone who has asked. And I will go back, not only for service, but for another vehicle. More

I made a good decision getting two vehicles through Heiser Toyota. The salesman, Mr. Al Hussain was very attentive to our needs and made the entire process easy and fast. He knew exactly what we were l Heiser Toyota. The salesman, Mr. Al Hussain was very attentive to our needs and made the entire process easy and fast. He knew exactly what we were looking for. The financial process was also great and made easy: No hand written numbers: different number figures in were presented to us and we really appreciated the honesty at this dealership. I am satisfied with the overall experience. I will definitively go back. More