Heiser Toyota - Service Center

Kept it 2 days and drove it 20 miles. Issue every day for the last 4 months but claims to not have felt it. Sure, 20 whole miles. Issue every day for the last 4 months but claims to not have felt it. Sure, 20 whole miles. More

I spoke with 3 different representatives within the service department and they mansplaines why I needed certain things done to my car even though I had already told them no and my reasoning. I will no service department and they mansplaines why I needed certain things done to my car even though I had already told them no and my reasoning. I will not be coming back because they were not respectful and seemed as though they were just trying to make a sale. In addition I waited over 2 hours for an oil change which I think is a little excessive. More

We love Heiser! My husband said they had cars coming and going and everything was organized. He talked with our salesman James while waiting and then got our car was My husband said they had cars coming and going and everything was organized. He talked with our salesman James while waiting and then got our car washed! More

Seemed lazy. Wasn't informatic of the services and charges we were getting charged for. He was not clear of the services, and we ended up paying more than what he Wasn't informatic of the services and charges we were getting charged for. He was not clear of the services, and we ended up paying more than what he mentioned. These secret charges/extra fees should've been mentioned over the phone, and he never once said or confirmed anything until services were already done. I would not come back to him anymore. Horrible customer services. More

Always recommending more services that should be done without pressure. I’d like to think they are honest recommendations without pressure. I’d like to think they are honest recommendations More

Very professional service technician at the service desk. Car maintenance was completed ahead of schedule. Explained in detail the work completed. Service cost were exactly as quoted. Car maintenance was completed ahead of schedule. Explained in detail the work completed. Service cost were exactly as quoted. More

Horrible customer service, believe my wife was over charged. Spoke to manager, he was supposed to call me back, nothing still waiting. Very disappointed. charged. Spoke to manager, he was supposed to call me back, nothing still waiting. Very disappointed. More

I went into the dealership to get an oil change. After two hours I went back to the service person to ask about the status of my car. I was told they haven’t started yet but it would be 10 minutes. After two hours I went back to the service person to ask about the status of my car. I was told they haven’t started yet but it would be 10 minutes. I got back home and discovered on the service sheet that an oil change was never done even though I specifically asked for one. This was the first time at this Toyota service center and likely my last. More

Very friendly and informative. My first time there and it was a great experience. I will be back! My first time there and it was a great experience. I will be back! More

Had some work done on my vehicle. Service department was very personable and courteous. Work was done in half the time I expected. I was pleasantly surprised and happy with their work Service department was very personable and courteous. Work was done in half the time I expected. I was pleasantly surprised and happy with their work. Highly recommend this dealership. More