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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,097 Reviews

4,097 Reviews of Heiser Toyota - Service Center

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October 05, 2022

I literally got an oil change and nothing more. When I had prepaid service plans I received a multi point inspection with suggested services. I told the rep that my tire pressure light had come on More

by TYRA.IVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown...I cannot recall
Oct 06, 2022 -

Heiser Toyota responded

Tyra, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

October 05, 2022

Personnel are usually very prompt and courteous. So far, they have met or exceeded my expectations. As long as pricing stays inline they will have my business More

by BOBFRIEDEMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 04, 2022

I had to leave town and they graciously fit me in for an appointment. They were able to determine the problem and take care of it in under 30 minutes. More

by cmclinn57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 04, 2022

After all wright ups got price estimation. When ready to go, visually inspect auto, found not completed one wright up(?)! (did mention to replace several times) I've been told to pay for parts More

by gorikg.g
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Dealba
Oct 06, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

October 02, 2022

Pretty good place to take the car for service. Nice friendly customer service and waiting room. More

by MENGXLEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 30, 2022

Hour and a half is way too long for an oil change, especially when I have an appointment. . More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall name
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

September 30, 2022

They are very good at helping me keep my car in tip top shape as i drive it around the country! More

by KAREN80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 30, 2022

Very bad service can't even check the fluids level and let the customer know More

by LEE_HER53216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Heiser Toyota responded

Lee, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

September 29, 2022

I think that who ever serviced my car put some scratch on my car..and Customer service was poor..when I asked for name who service my car they didn't want to answer. More

by POW_VAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

September 27, 2022

Service was on time and staff was just attenuated to my car needs can't wait to visit again and I am sorry I will get the same Service More

by DANDLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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