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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,100 Reviews

4,100 Reviews of Heiser Toyota - Service Center

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September 30, 2022

Very bad service can't even check the fluids level and let the customer know More

by LEE_HER53216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Heiser Toyota responded

Lee, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

September 29, 2022

I think that who ever serviced my car put some scratch on my car..and Customer service was poor..when I asked for name who service my car they didn't want to answer. More

by POW_VAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

September 27, 2022

Service was on time and staff was just attenuated to my car needs can't wait to visit again and I am sorry I will get the same Service More

by DANDLINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2022

Usually very efficient. Hard to get them to understand I had time constraints when I was there. Nearly had to demand my car back due to time. Hopefully the needed part arriv More

by SMITHCHERYLLYNN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

September 27, 2022

John in the service department was phenomenal with his service. He was on top of everything we needed. Answered all of our throughly. Best service we have had!! We will be back! More

by Jessicafritz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carlson
Sep 27, 2022 -

Jessicafritz responded

Outstanding customer care!

September 25, 2022

Had Toyota care on my rav4 yet I’m still charged for doing oil change More

by andyvue16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Dealba
Oct 03, 2022 -

Heiser Toyota responded

Dear valued customer, Please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

September 24, 2022

The service I received was great, prompt service! The attendant was very courteous and knowledgeable! More

by dsowell01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 23, 2022

They were very friendly and helpful with excellent services. I would recomend to every one that I know More

by Lth159
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Patnode, John Carlson, Jesse Dealba
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 22, 2022

So I had an 11 o'clock appointment. I was there early. The first service guy (when facing the showroom, farthest to the left) asked me to wait a moment. He made me wait 7 minutes. More

by Maciejke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I can't remember his name.
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer We are sorry that we fell short during your last visit. I have sent your feedback to the appropriate management in an effort to better our business and employees. We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 22, 2022

The Gentleman that checked me in was very professional and polite. He kept me informed on what was going on and what was done. More

by JODYO1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The guy is not listed when I had my oil changed
Sep 26, 2022 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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