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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,113 Reviews

4,113 Reviews of Heiser Toyota - Service Center

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June 22, 2022

The staff was courteous, the facilities were very clean and the service was performed promptly. More

by MCJEFF1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 22, 2022

Super Fast, friendly, affordable, comfortable waiting area with coffee! I’ll be back next time. More

by Bdk
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 21, 2022

Although short staffed, they were efficient, and so courteous. Quick service and very helpful in helping me figure out what I needed. More

by NKAUJLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prince Ali
Jun 28, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 21, 2022

The only thing that could have gone better is the time it took and making me use at least More

by KWILSON2315
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Jun 28, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

June 20, 2022

The deal does good work, but it’s impossible to get ahold of them. They don’t answer the phone, and it takes days for them to return calls if they even do that. More

by JROBBINS8711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Arciszewski
Jun 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. Jason Kent can be reached by phone at 414-586-7135 or by email at Jason.kent@heiser.com.

June 20, 2022

They were able to squeeze me in very quickly. Service was very good and professional. I was let up to date on the progress of the repairs. More

by GABODEND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Jun 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 18, 2022

Very fast and friendly. Easy to make an appointment and vehicle is completed in a timely fashion. More

by CHRISMARSHALL26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jun 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 16, 2022

Did not have my appointment listed correctly. The service manager was able to get my car in for the oil change. More

by James Peniston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jun 21, 2022 -

Heiser Toyota responded

James, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Jason Kent in an effort to better our business and employees.

June 15, 2022

We appreciate working with Heiser Toyota because they offer great and friendly service at a very competitive price. Always a great experience. More

by CFITZHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

June 13, 2022

Shane never introduced himself and barely spoke to me. When I asked when my oil change would be complete he handed the paperwork to me and walked away - had to chase after him to find out where my car was More

by TOMMYTRUCK10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Albrecht
Jun 21, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

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