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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,112 Reviews

4,112 Reviews of Heiser Toyota - Service Center

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May 24, 2022

All parties Involved were polite. The service greeter happy with a nice smile. Technician very informative. Definitely well recommended. More

by Gloglo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Armstrong , Bob Arciszewski
May 26, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 23, 2022

Heiser Toyota got me in for my oil change on short notice at a time that worked for me. I was in and out in an hour. More

by Dave H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Heiser Toyota responded

Dave, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 23, 2022

When I arrived it took about 5 minutes before someone acknowledged I was waiting. It would have been respectful to at least make eye contact. More

by lovejoal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
May 24, 2022 -

Heiser Toyota responded

Dear valued customer, I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

May 23, 2022

Both service and sales were extremely courteous. Waiting area very comfortable and well maintained. Staff worked briskly More

by ALENA JOLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht, Trina Sauriol, Aisha Fernando
May 24, 2022 -

Heiser Toyota responded

Alena, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 21, 2022

Didn’t have to wait long for my car to get checked and fix. Friendly staff. More

by Lovefromafar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prince Ali
May 24, 2022 -

Heiser Toyota responded

Dear valued customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 20, 2022

Very polite and helpful . Love the fact they have a shuttle service very convenient tycm More

by Wopqueeny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski, Shane Albrecht, Noah Patnode, Lamare Grant
May 24, 2022 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 20, 2022

Clear and quick service. Liked the free car wash as a bonus. Very nice waiting room. More

by DAN.NOWICKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Heiser Toyota responded

Dan, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 18, 2022

I told the person at the desk who took my vehicle in for service exactly where the wheel key is and to tell the person servicing the vehicle where it is. He did not. I received a call an hour after I droppe More

by Easiermarlin332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shane Albrecht
May 20, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com, so we can better understand what happened during your experience.

May 18, 2022

Took care of everything I needed done in a timely manner. Very happy with my service and the service group More

by J9731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
May 20, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 12, 2022

My thanks to Mike Marx for working the radio issue with me to completion. He went above and beyond to find a resolution. To me, that's customer service. More

by TEAMGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Marx
May 12, 2022 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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