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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,138 Reviews of Heiser Toyota - Service Center

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February 16, 2021

I always come here for major work and they do a good job taking care of it. They provide great people to work with most of the time. More

by eddieestacio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Albrecht
Feb 17, 2021 -

Heiser Toyota responded

Eddieestacio, thank you for your continued business and feedback. We look forward to working with you in the future. Have a great day!

February 15, 2021

Had issues with my bill and I had to tell the service person what was wrong with my car. He want to run tests that were not needed. More

by ONALASKAWI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Feb 17, 2021 -

Heiser Toyota responded

Onalaskawi, thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Jason in an effort to better our business and employees. Please reach out to Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com with any additional questions or concerns. Have a great day.

February 15, 2021

I thought I needed a oil but I didn’t. But they rotated my tires. It was a short visit that went well. Thank you More

by CJJACOBSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know her name but she was great. , Bob Arciszewski
Feb 25, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We're pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 15, 2021

Heiser Toyota is the only Toyota car dealer I will allow to work on my RAV4, they do excellent work. Vincent (service advisor) is AWESOME, he is the only one I will work with, he cares about his customers a More

by Heather
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Heiser Toyota responded

Dear Heather, Thank you for taking the time to leave us a 5-star review! We're pleased to see that you enjoyed your experience with Vincent and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 15, 2021

Service representative didn’t clearly explain the wording on the bill. This caused me to over react to what I thought was subpar work. Next time I’ll ask more questions when presented with the bill More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Feb 16, 2021 -

Heiser Toyota responded

Greg, thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Jason Kent in an effort to better our business and employees. In the meantime, please feel free to reach out to Jason by phone at 414-586-7135 or by email at Jason.kent@heiser.com with any additional questions or feedback. Have a great day.

February 11, 2021

Shane took the time to listen to our particular needs as Toyota Family. He helped us to access help in the way we needed it! More

by BARBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Feb 12, 2021 -

Heiser Toyota responded

Dear Barbie, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 11, 2021

The environment is clean .the people are friendly and they make sure you are taken care of and more over they are truthful and they have the best of deals. They look expensive from outside but you'll be More

by Akposolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Goran Filipovic
Feb 12, 2021 -

Heiser Toyota responded

Dear Solomon, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 10, 2021

Prices there have become excessive for the work they are doing. Otherwise I like the place. Below question, you don't have a choice on price. It is important to be fair. Recommendation on what is import More

by ACESIEGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Arciszewski
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

February 10, 2021

I dropped my car off on Sunday night for a Monday 7 AM appointment. They started working on it on Tuesday. They said they didn’t see the envelope in the Dropbox. They tried to sell me some weird vehicle s More

by Gjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

February 10, 2021

It was overall a great experience, friendly and understanding staff. Explained every thing and suggested things that would improve my car. Making it safer for me to be on the road More

by ottest00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski, Bob Arciszewski, Goran Filipovic
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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