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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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February 09, 2021

My review is excellent as it always is. Their service is great as I would expect. They have never changed from day one at that location. More

by LCJC50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 05, 2021

The people are so nice. The loaner was life saver. I am glad I purchased from Heiser Toyota. I hope my new Prius continues to preform More

by Susan Lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski, Maureen Calmes, Bob Arciszewski
Feb 12, 2021 -

Heiser Toyota responded

Dear Susan, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 05, 2021

From scheduling the appointment, the warm welcome when you arrive, the comfort of waiting, and knowing what to expect when you arrive, really makes an enjoyable visit. Highly recommended More

by NATAVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 04, 2021

My service at Heiser Toyota was excellent. My vehicle would not start, even with a jump and needed to be towed. Lucky for me it was covered under warranty. More

by GNSALOOSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Albrecht, Bob Arciszewski
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 04, 2021

Did an oil change and rotation...all well except.....put wrong mileage on invoice and sticker...car has 35k miles they put 65k miles. Otherwise price was fair. Service as expected. More

by balistriered
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We sincerely apologize for the inconvenience we may have caused. I have sent your feedback to the appropriate management in order to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 03, 2021

I was able to get a service appointment the same day I called. It took longer than expected but I’m glad I didn’t have to wait for a future day. More

by rnweisbecker
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of her name
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 02, 2021

My brakes have been squeaking ever since I had my brake pads changed. I am not happy with the final results of the service. No More

by Dianthem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Arciszewski
Feb 12, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

January 30, 2021

Mary who scheduled my appointment and helped me change it at the last minute was very pleasant and helpful!Also my service rep was professional and polite. More

by Speeder4540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alice
Feb 02, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 28, 2021

Bob is easy to talk to & is a good listener. He does a great job as a Service Advisor. Makes getting your car serviced painless. More

by FREDM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jan 29, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Bob and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 28, 2021

Had a tailgate problem. Cause found and fixed. When I came to pick up car was my first time and rather then telling me where cashier was he took me there.Made me feel I chose the right dealer to update f More

by CSYNOLD53051
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane-service, Tria Lee
Jan 29, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a 5-star experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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