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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,137 Reviews

4,137 Reviews of Heiser Toyota - Service Center

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December 18, 2020

Your service people diagnosed the problem with my van that another dealer couldn’t figure out for a very long time. They quickly and easily fixed it, I’m so grateful. Will definitely return to purchase m More

by JENBOETTCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Dec 18, 2020 -

Heiser Toyota responded

Dear Jen, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 17, 2020

Easy and friendly, just took longer than I expected. In fairness, they were pretty busy at the time. I would call in a pleasant experience overall though. More

by AUSTINMAAS28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 18, 2020 -

Heiser Toyota responded

Dear Austin, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 17, 2020

Glad there was no charge since oil leak was fixed < 1 year ago in a different part of the engine. Everyone very friendly and professional. More

by katiejcoogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 18, 2020 -

Heiser Toyota responded

Dear Katie, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2020

The work they did on my vehicle was done in an excellent and professional manner. And it was very, very helpful that they came and picked up my car for service and brought it back to me at home. What wonder More

by JOANNE.JENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski, Maureen Calmes, Bob Arciszewski
Dec 16, 2020 -

Heiser Toyota responded

Dear Joanne, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 12, 2020

I made my appointment before work, and planned for extra time, just in case. Everyone I dealt with in the service department was friendly, accommodating, and professional. And they were so well prepared and More

by KNAPPJL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 14, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 12, 2020

The reps were friendly and engaged well with me, transactions were completed in a timely fashion, most importantly every one was well informed. Cleanses was on point! More

by T_MCRAYTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 14, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 09, 2020

Joe was very efficient in keeping me advised of the status of the work. Heiser tried to work out the issue but needs Toyota supply a tow hitch that works properly. I do have a hitch to use in the mea More

by GDUNCOMBE
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again next time. Happy driving!

December 09, 2020

Service was fast, easy, and very efficient. Scheduling an appointment was easy. I was not aware that my 20,000 mile oil change expired in October when I did not have 20,000 miles on the vehicle! Less driving More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 09, 2020 -

Heiser Toyota responded

Dear Terry, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 08, 2020

Thanks. The service was quick. It shows what I needed to do on my vehicle to get it to pass. Will return if further questions/service are needed. More

by YENGVNNCR_TOYO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
Dec 09, 2020 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 05, 2020

After 3 visits and talking with service advisor my concerns was taking care of. I expect my vehicle returned to me clean not dirty inside More

by BRAGGSJEFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bromeland
Dec 30, 2020 -

Heiser Toyota responded

Dear Jeffrey, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

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