Heiser Toyota - Service Center

Just moved to Mequon from Franklin and thought the friendliness and service was outstanding...much better than Wilde Toyota. You actually found the leakage problem in my tire rim! Thank you! friendliness and service was outstanding...much better than Wilde Toyota. You actually found the leakage problem in my tire rim! Thank you! More

Very friendly staff. The service advisor was very knowledgeable. He took the time to engage me in a conversation of cold weather care of my 2005 Sienna. The dealership was a busy place. knowledgeable. He took the time to engage me in a conversation of cold weather care of my 2005 Sienna. The dealership was a busy place. More

I have to thank the kind gentleman that was behind the desk who brighten my day. I've been out of work fir 6 monthsvand gave me a no charge tire rotation. You can't imagine how much it meant to me. Than desk who brighten my day. I've been out of work fir 6 monthsvand gave me a no charge tire rotation. You can't imagine how much it meant to me. Thanks so much for your service. More

It was an unusual service trip for my oil change - there was a mix up and my new tires were put on another vehicle. However, apologies were made and I was given a loaner right away. It was a bit chaotic bec was a mix up and my new tires were put on another vehicle. However, apologies were made and I was given a loaner right away. It was a bit chaotic because I wasn't informed ahead of time that I also needed a new battery - but I have always had good faith in your service team, Appreciated the discount given without request. I've been coming for 9 years, will continue to do so More

Came in for an oil change, they said I had to replace my shocks and pay for an alignment, which I did. Then my car was making a funny noise so I brought it back in. They had given me a bad part (shock) so h shocks and pay for an alignment, which I did. Then my car was making a funny noise so I brought it back in. They had given me a bad part (shock) so had to replace it (at no cost) they then gave me a hard time when I asked for an alignment again. My thought process was if they tell you you need an alignment after shock work when I’m paying for it, they should also do it when I’m not getting charged because of the bad part they gave me. This whole issue took hours out of my work day and I wasn’t even offered a discount on my next oil change or anything to address the fact I had to bring my car back in and waste hours of my day all because I was given a bad part. Very disappointed. More

Getting pretty tired of Heiser. Every time I come in for service something doesn't add up. Always trying to up sell on service. $90/hour for just a diagnostic check? What do you pay your guys $20/hour maybe service something doesn't add up. Always trying to up sell on service. $90/hour for just a diagnostic check? What do you pay your guys $20/hour maybe? Probably my last time. Even this survey, name one person you worked with. That person's name isn't even on here. I had to pick someone so I picked Vince but he didn't take care of me. You have my wife's email address from a place she doesn't even work at. More

Efficient quick service. Would recommend to anyone looking for dependable, reliable, honest service. Even had a loaner for me to use while they worked on the vehicle. looking for dependable, reliable, honest service. Even had a loaner for me to use while they worked on the vehicle. More

Outstanding service. Brought me into the shop and clearly explained what what could and should be done. Then kept me informed as the work was being done. explained what what could and should be done. Then kept me informed as the work was being done. More

Had a brake kit applied to my Tacoma on a Friday. Drove to Horicon (~ 50 min) the next Wednesday. The left rear brake froze & was really hot. In an answer to prayer we found a mechanic who made a “running to Horicon (~ 50 min) the next Wednesday. The left rear brake froze & was really hot. In an answer to prayer we found a mechanic who made a “running repair” by backing off the brake but said we needed to back to the dealer when we got back. Appreciated the help you team provided to check things out, looking at all four brakes and rechecking everything out. So all is well that ended well. Stuff happens & I’m glad your team took things seriously and did the detailed checkout. More

my experience was good except the seating area. There was no distanding between people and for me that was scary. There was only 1 place I could sit and feel safe. Very bad. was no distanding between people and for me that was scary. There was only 1 place I could sit and feel safe. Very bad. More