Heiser Toyota - Service Center

I had the feeling the could care less, I did Not Buy the I had the feeling the could care less, I did Not Buy the car for Heiser. When is said no problem I will take my business someplace other than Heise I had the feeling the could care less, I did Not Buy the car for Heiser. When is said no problem I will take my business someplace other than Heiser, it got better. Will I bring the car back to Heiser.... I don't know. More

I was very dissatisfied with the service rep that worked with me. I felt that she was not treating me with respect. A year ago I purchased my new 2019 Toyota Camry XLE and was told that free two year servic with me. I felt that she was not treating me with respect. A year ago I purchased my new 2019 Toyota Camry XLE and was told that free two year service was offered. That was a good selling point and I traded in my low mileage 2014 Honda Accord for the above vehicle. I brought the vehicle in for the first free service without a problem and was satisfied. When I brought the vehicle in for the annual service I felt that I was treated rather casually and abruptly. I asked the technician if they were busy because she seemed stressed for some reason. I have purchased a vehicle from your dealership and spent more than ever in my life for that vehicle. I felt that I should have had slightly more respect and consideration from the service representative. More

Very friendly, courteous and service was done in a timely matter. Answered questions and talked over what was needed in the future. No pressure to have done right away matter. Answered questions and talked over what was needed in the future. No pressure to have done right away More

Showed me filter, didn’t even shake off before placing back, said no 1:45 appointment made 1:30, didn’t talk until 1:40 back, said no 1:45 appointment made 1:30, didn’t talk until 1:40 More

Service fine, cost seems a little high. Overall, good experience. Glad to have new tires although not sure why original tires only made it less that 35,000 miles.. experience. Glad to have new tires although not sure why original tires only made it less that 35,000 miles.. More

Service employee was great. He was the only guy there and did a wonderful job! Not sure his name but he was the guy there in the morning on Friday. did a wonderful job! Not sure his name but he was the guy there in the morning on Friday. More

I was very disappointed this last service appointment that I had. I had set it up the week before and the parts were not there. that I had. I had set it up the week before and the parts were not there. More

Had a 3pm appt for oil change. 2 hours later I asked what was taking so long. Evidently the service guy who checked me in left. Not ok. Why make an appt if I'm forgotten about. 2+ hours for oil change an was taking so long. Evidently the service guy who checked me in left. Not ok. Why make an appt if I'm forgotten about. 2+ hours for oil change and tire rotation is not acceptable. Someone should have communicated with me if there was a backlog for some reason. I would have gone home. More

60,000 maintenance Easy to get an appointment and had a great service contact. Felt safe as far as virus precautions. The free car wash is a nice thank you. Easy to get an appointment and had a great service contact. Felt safe as far as virus precautions. The free car wash is a nice thank you. More

My 10,000 mile oil change & inspection were handled with friendly, efficient care. I really appreciate Dana’s attention to detail & personal care. The Front Desk people were especially helpful when I repor friendly, efficient care. I really appreciate Dana’s attention to detail & personal care. The Front Desk people were especially helpful when I reported having trouble with the Car Wash. More