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4,100 Reviews of Heiser Toyota - Service Center
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June 12, 2020
Always a five star service department Used the Heiser service department for over 30 years and was never disappointed! With the COVID-19, I was so impressed how they took distancing, masks Used the Heiser service department for over 30 years and was never disappointed! With the COVID-19, I was so impressed how they took distancing, masks, etc into consideration. As a senior I felt so comfortable coming in and having my car serviced. And seeing Roger, my favorite car salesman was an extra treat! Will be there for the next service and when I need a new car! More
by JUDYEG
Verified Customer
June 11, 2020
Always Excellent Customer Service is always great whenever I am at Heiser. Love to visit with my guy Roger Droukas when I come in for oil changes, etc. :) Customer Service is always great whenever I am at Heiser. Love to visit with my guy Roger Droukas when I come in for oil changes, etc. :) More
by KRISTEN.THATE
Employees Worked With
June 11, 2020
I like The fact that you pick up and delivered my I like The fact that you pick up and delivered my vehicle so I did not have to in these uncertain times. Good service all around I like The fact that you pick up and delivered my vehicle so I did not have to in these uncertain times. Good service all around More
by BGDOBBS64
Employees Worked With
Dana Schilz
June 10, 2020
Solid service experience The quality of the service center at Heiser Toyota is excellent and always treated very respectfully. They are also very competitive on price, and st The quality of the service center at Heiser Toyota is excellent and always treated very respectfully. They are also very competitive on price, and stand behind their work. So all and all my experience for more then 12 years at Heiser Toyota has been great. More
by DKUENN
June 09, 2020
a little disappointed I was disappointed that the person that checked me in didn't know I had the extra protection on my vehicle. I had to tell him. This should be noted o I was disappointed that the person that checked me in didn't know I had the extra protection on my vehicle. I had to tell him. This should be noted on my account! Did not receive ticket for car wash after service. Plastic still in car when I got in. Had to remove and dispose of myself. I don't know who helped me as he never said his name. More
by GWENDLAND
Employees Worked With
not sure who helped me
June 08, 2020
average It seems I'm just another revenue source. no personal interest or desire to go above and beyond the minimum. customer care, personal touch isn't the It seems I'm just another revenue source. no personal interest or desire to go above and beyond the minimum. customer care, personal touch isn't there. I use this particular location because of convenience. More
by ND5
Employees Worked With
I don't know anyone personally (to my point above) since Pete Cooney left.
June 08, 2020
Dana at Heiser and the associate that picked up and delivered my vehicle for service were exceptional. The valet service was a huge convenience. I will continue to have Heiser service my vehicles. delivered my vehicle for service were exceptional. The valet service was a huge convenience. I will continue to have Heiser service my vehicles. More
by JGERKHARDT
Employees Worked With
Dana Schilz
June 05, 2020
Wasted Trip My car had a Toyota recall. I was contacted over a month ago. Made the service appointment a week ago. I received three reminder e-mails regarding th My car had a Toyota recall. I was contacted over a month ago. Made the service appointment a week ago. I received three reminder e-mails regarding the appointment. When we arrived, after waiting for 40 minutes we were informed that the required part was not available. We wasted wasted travel time, waiting time, and now have to reschedule. More
by BKLEMM51
Employees Worked With
Bob Arciszewski
June 05, 2020
CHeck in to check out was seamless and easy. I went for CHeck in to check out was seamless and easy. I went for a walk around while waiting and called me when ready. Perfect timing when done. CHeck in to check out was seamless and easy. I went for a walk around while waiting and called me when ready. Perfect timing when done. More
by TAMMIEKEI
Employees Worked With
It sure
June 04, 2020
The service was good. Everyone is professional. The work The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more lik The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more likely to take a 5-10 question survey . Don’t like to have to write at least 25 words. More
by KERRIVANCE1
Employees Worked With
Do not know persons name
