Heiser Toyota - Service Center

Service excellent! Customer service: needs improvement! Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet Didn’t feel welcome. I thought the cashier had a really nasty attitude. It would probably be a good idea for people in the service department to greet ALL customers being that there are tons of options. I really disliked the cashier. Very indifferent. More

5k miles check up, airbag recall replacement & tire rotation Excellent service and fast. The place is neat and close to my house. The appontment scheduled was prompt and they text message and emailed me to remi Excellent service and fast. The place is neat and close to my house. The appontment scheduled was prompt and they text message and emailed me to remind my appointment 3 to 1 day ahead which is very good. More

Joe was great. He called with recommendations needed for my vehicle. He also arranged for me to be dropped off at home. The drivers were also very nice who dropped me off at my house and picked me up. my vehicle. He also arranged for me to be dropped off at home. The drivers were also very nice who dropped me off at my house and picked me up. More

Grease Job I have been coming there for over 10 years. Was told it would take 45 minutes. They were done in 30 minutes. Everyone there were nice. I have been coming there for over 10 years. Was told it would take 45 minutes. They were done in 30 minutes. Everyone there were nice. More

They got my vehicle in on time. They got it done quicker than the hour they told me it would take. They kept the car clean during the service than the hour they told me it would take. They kept the car clean during the service More

Smooth and Easy I showed up, I registered (while maintaining social distance, thank you) and was ensconced in the waiting room (on a very comfortable chair) very quic I showed up, I registered (while maintaining social distance, thank you) and was ensconced in the waiting room (on a very comfortable chair) very quickly. After about an hour Bob came to tell me about some additional repairs/replacements he recommended. I consented and about 45 minutes later my car was finished. I appreciate the ease of it all. I drive 30 minutes to Heiser. I do it because I trust them to be competent and give me good value. So far, and this is my third Toyota, my trust hasn't been misplaced. More

All personal contacts were courteous and informative. Work was completed promptly and satisfactorily. Best of all, the lock actuator that needed to be replaced was covered by the extended warranty I purc Work was completed promptly and satisfactorily. Best of all, the lock actuator that needed to be replaced was covered by the extended warranty I purchased with the 4Runner. More

Leased a vehicle and Roger was attentive Professional Leased a vehicle and Roger was attentive Professional and friendly. Everyone was professional informative and used social distancing with mask. Happ Leased a vehicle and Roger was attentive Professional and friendly. Everyone was professional informative and used social distancing with mask. Happy so far. Thank you More

I use to love this dealer ship. People were nice and some of them honest. The quality of service in the repair department has gone to xxxx. The only people that were fair and nice left. Service has g some of them honest. The quality of service in the repair department has gone to xxxx. The only people that were fair and nice left. Service has gone way down. One guy had nerve enough to tell me my car doesn't need an oil change for 100 thousand miles. He should be fired. Joe use to be helpful when his people were out of order, he has gotten rude just like the others. More

James and Goran were awesome to work with in my lease transition. These are people who go above just selling a car, they take care for you! transition. These are people who go above just selling a car, they take care for you! More