Heiser Toyota - Service Center

What Happened to my Heiser Loyalty Rewards? I had my car in twice within a week for service. Oil change and then tires. Just wondering why my Heiser Loyalty Rewards dollars were not applied eith I had my car in twice within a week for service. Oil change and then tires. Just wondering why my Heiser Loyalty Rewards dollars were not applied either time? Does the customer have to ask for it? Rewards dollars should show up on account and automatically be applied. My other comment would be that this is not a service shop when fast service is needed. Driving in and asking for immediate help is not allowed. I always need to schedule an appointment for service. Emergency work like a flat tire fix requires I go to Monroe. Top notch staff and work quality. More

I’ve been going to metro auto mall for a few years now. The service is always goes smooth and the staff are friendly and efficient. The service is always goes smooth and the staff are friendly and efficient. More

Good Service Our Toyota is now 10 years old and we purchased it new back in 2010 from Heiser Toyota. I cannot think of a bad experience that I have encountered wit Our Toyota is now 10 years old and we purchased it new back in 2010 from Heiser Toyota. I cannot think of a bad experience that I have encountered with the service department at Heiser. More

All good very efficient and on time really appreciate the service. Many thanks! We are self quarantined because of our age so this service has really helped us out service. Many thanks! We are self quarantined because of our age so this service has really helped us out More

Extremely pleased with the service we received after the sale. when we had an additional concern, they took the car back into service and made it right! It’s nice to find a dealership that want to make su sale. when we had an additional concern, they took the car back into service and made it right! It’s nice to find a dealership that want to make sure you are 100% happy with the work done. More

GREAT EXPERIENCE EVERYONE THERE IS ALWAYS SO NICE. THEY DO A GREAT JOB AND GET YOU OUT IN A HURRY AND EVERYTHING IS ALWAYS DONE RIGHT. HIGHLY RECOMMEND. EVERYONE THERE IS ALWAYS SO NICE. THEY DO A GREAT JOB AND GET YOU OUT IN A HURRY AND EVERYTHING IS ALWAYS DONE RIGHT. HIGHLY RECOMMEND. More

Awesome I have dealt with this Heiser Toyota for 20 plus years. Couldn't imagine going anywhere else. Service reps always friendly, honest and just a pleasure I have dealt with this Heiser Toyota for 20 plus years. Couldn't imagine going anywhere else. Service reps always friendly, honest and just a pleasure to deal with. More

Service on a used car that was purchased at Heiser I was disappointing with my last service visit at Heiser. I recently purchases a used Prius from Heiser for my 17 year old daughter. That experience I was disappointing with my last service visit at Heiser. I recently purchases a used Prius from Heiser for my 17 year old daughter. That experience was great and I was excited to join the Heiser family. Prior, I would always go to Wide Toyota and they have been great. The air conditioning in the car we purchased doesn't seem to be working correctly, so I asked to set up an appointment to see what was wrong. The car is new to us, and it hasn't been too warm out to know if the AC was an issue, but we noticed that the air coming out is not very cold. We came in to drop off the car for the appointment and Dana, a service advisor, was not very friendly to say the least when we first arrived. That is fine, maybe that is how she communicates, I don't know her... but my daughter noticed the same. Brian worked with us and said that it would be two hours. I asked what was being done and he explained that they had to drain the system and put in a dye to determine if there is a leak, etc. He stated this is the only way to check. He was closing out his paperwork and I finally asked "is there a cost?" Honestly, I just wanted it checked out as the AC did not work at all like our previous, similar modeled Prius. We had just purchased this car a couple months earlier and just recently it was warn enough to turn on the AC. He stated it was a little less than $300. I said, I was not sure if I wanted to do the service, I just wanted it checked out as we had just purchased the car from Heiser and this was the first time we used the AC, and it didn't work like our previous Prius. Dana, interjected a few times, and in my opinion, rudely. Not excited about her tone and body language. Brian, our service advisor then understood what we were talking about, and what we wanted done, so he checked with management to see what could be done. After a while he came to us (my daughter and I) in the lobby and said that they would check it out. I asked how long, and he said about an hour. I asked if they are putting in the dye (like he explained before) he said no, that they will check it a different way...temp, pressure, etc. I find that interesting as he was so adamant that the previous way was the only way. Honestly, that is all I wanted from the start. I realize that I purchased a used car and don't expect it to be perfect, nor for the dealer to be on the hook to fix everything without a warranty. Service looked it over and determined that the 60-65 degree air blowing out is normal, and that there were no problems. It was recommended on the paperwork that the "customer may not have had the max AC on". Obviously we did, as we had a very similar car before and know how to use the AC. He also stated that we may not know how to use the HVAC system. Not happy with this treatment. Again, definitely did not expect Heiser to fix an AC if it were broken, as I trust they do a nice job checking cars out before they sell them on their lot. I think we need our AC recharged as it most certainly is not working like it should (I know as again we had a Prius before) in spite of what the service tech thinks. I called Wilde Toyota and they said they can recharge our AC. I am sad to have had this experience with my daughter and will not get my car looked at by Wilde Toyota. I understand that because we bought the car Heiser would service it a couple times for free, but I don't know if it would be worth my time. More