Heiser Toyota - Service Center

Solid service experience The quality of the service center at Heiser Toyota is excellent and always treated very respectfully. They are also very competitive on price, and st The quality of the service center at Heiser Toyota is excellent and always treated very respectfully. They are also very competitive on price, and stand behind their work. So all and all my experience for more then 12 years at Heiser Toyota has been great. More

a little disappointed I was disappointed that the person that checked me in didn't know I had the extra protection on my vehicle. I had to tell him. This should be noted o I was disappointed that the person that checked me in didn't know I had the extra protection on my vehicle. I had to tell him. This should be noted on my account! Did not receive ticket for car wash after service. Plastic still in car when I got in. Had to remove and dispose of myself. I don't know who helped me as he never said his name. More

average It seems I'm just another revenue source. no personal interest or desire to go above and beyond the minimum. customer care, personal touch isn't the It seems I'm just another revenue source. no personal interest or desire to go above and beyond the minimum. customer care, personal touch isn't there. I use this particular location because of convenience. More

Dana at Heiser and the associate that picked up and delivered my vehicle for service were exceptional. The valet service was a huge convenience. I will continue to have Heiser service my vehicles. delivered my vehicle for service were exceptional. The valet service was a huge convenience. I will continue to have Heiser service my vehicles. More

CHeck in to check out was seamless and easy. I went for CHeck in to check out was seamless and easy. I went for a walk around while waiting and called me when ready. Perfect timing when done. CHeck in to check out was seamless and easy. I went for a walk around while waiting and called me when ready. Perfect timing when done. More

Wasted Trip My car had a Toyota recall. I was contacted over a month ago. Made the service appointment a week ago. I received three reminder e-mails regarding th My car had a Toyota recall. I was contacted over a month ago. Made the service appointment a week ago. I received three reminder e-mails regarding the appointment. When we arrived, after waiting for 40 minutes we were informed that the required part was not available. We wasted wasted travel time, waiting time, and now have to reschedule. More

The service was good. Everyone is professional. The work The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more lik The service was good. Everyone is professional. The work was completed on time. My recommendation would be to change your survey. I am much more likely to take a 5-10 question survey . Don’t like to have to write at least 25 words. More

Friendly staff. Tria Lee went above and beyond to help with my recent car purchase. Clean facilities. I was impressed by this dealership's commitment to customer safety by following public health guidelin with my recent car purchase. Clean facilities. I was impressed by this dealership's commitment to customer safety by following public health guidelines. More

Servcie Deficiencies One of my fleet trucks was in for brake service three weeks ago and just last week the brake actuator pump had to be replaced for $3,000. Why wasn't One of my fleet trucks was in for brake service three weeks ago and just last week the brake actuator pump had to be replaced for $3,000. Why wasn't that caught three weeks ago? This isn't the first time a major repair was required shortly after service. We will be taking our trucks else where for service in the future. More