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4,137 Reviews of Heiser Toyota - Service Center
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May 08, 2020
All good very efficient and on time really appreciate the service. Many thanks! We are self quarantined because of our age so this service has really helped us out service. Many thanks! We are self quarantined because of our age so this service has really helped us out More
by OLENRJ
Verified CustomerEmployees Worked With
Kevin Garski, Chue Lee, Dana Schilz
May 07, 2020
Awesome I have dealt with this Heiser Toyota for 20 plus years. Couldn't imagine going anywhere else. Service reps always friendly, honest and just a pleasure I have dealt with this Heiser Toyota for 20 plus years. Couldn't imagine going anywhere else. Service reps always friendly, honest and just a pleasure to deal with. More
by 20 plus years
Employees Worked With
May 07, 2020
Service on a used car that was purchased at Heiser I was disappointing with my last service visit at Heiser. I recently purchases a used Prius from Heiser for my 17 year old daughter. That experience I was disappointing with my last service visit at Heiser. I recently purchases a used Prius from Heiser for my 17 year old daughter. That experience was great and I was excited to join the Heiser family. Prior, I would always go to Wide Toyota and they have been great. The air conditioning in the car we purchased doesn't seem to be working correctly, so I asked to set up an appointment to see what was wrong. The car is new to us, and it hasn't been too warm out to know if the AC was an issue, but we noticed that the air coming out is not very cold. We came in to drop off the car for the appointment and Dana, a service advisor, was not very friendly to say the least when we first arrived. That is fine, maybe that is how she communicates, I don't know her... but my daughter noticed the same. Brian worked with us and said that it would be two hours. I asked what was being done and he explained that they had to drain the system and put in a dye to determine if there is a leak, etc. He stated this is the only way to check. He was closing out his paperwork and I finally asked "is there a cost?" Honestly, I just wanted it checked out as the AC did not work at all like our previous, similar modeled Prius. We had just purchased this car a couple months earlier and just recently it was warn enough to turn on the AC. He stated it was a little less than $300. I said, I was not sure if I wanted to do the service, I just wanted it checked out as we had just purchased the car from Heiser and this was the first time we used the AC, and it didn't work like our previous Prius. Dana, interjected a few times, and in my opinion, rudely. Not excited about her tone and body language. Brian, our service advisor then understood what we were talking about, and what we wanted done, so he checked with management to see what could be done. After a while he came to us (my daughter and I) in the lobby and said that they would check it out. I asked how long, and he said about an hour. I asked if they are putting in the dye (like he explained before) he said no, that they will check it a different way...temp, pressure, etc. I find that interesting as he was so adamant that the previous way was the only way. Honestly, that is all I wanted from the start. I realize that I purchased a used car and don't expect it to be perfect, nor for the dealer to be on the hook to fix everything without a warranty. Service looked it over and determined that the 60-65 degree air blowing out is normal, and that there were no problems. It was recommended on the paperwork that the "customer may not have had the max AC on". Obviously we did, as we had a very similar car before and know how to use the AC. He also stated that we may not know how to use the HVAC system. Not happy with this treatment. Again, definitely did not expect Heiser to fix an AC if it were broken, as I trust they do a nice job checking cars out before they sell them on their lot. I think we need our AC recharged as it most certainly is not working like it should (I know as again we had a Prius before) in spite of what the service tech thinks. I called Wilde Toyota and they said they can recharge our AC. I am sad to have had this experience with my daughter and will not get my car looked at by Wilde Toyota. I understand that because we bought the car Heiser would service it a couple times for free, but I don't know if it would be worth my time. More
by BNJPLUS3
Employees Worked With
Brian Hall, Dana Schilz
May 07, 2020
GREAT EXPERIENCE EVERYONE THERE IS ALWAYS SO NICE. THEY DO A GREAT JOB AND GET YOU OUT IN A HURRY AND EVERYTHING IS ALWAYS DONE RIGHT. HIGHLY RECOMMEND. EVERYONE THERE IS ALWAYS SO NICE. THEY DO A GREAT JOB AND GET YOU OUT IN A HURRY AND EVERYTHING IS ALWAYS DONE RIGHT. HIGHLY RECOMMEND. More
by LCJC50
May 06, 2020
Clean , friendly , and honest. A great place to go to buy a car or get service done. The free car wash is also a plus! a car or get service done. The free car wash is also a plus! More
by PAULG6
Employees Worked With
May 06, 2020
Heat shield replacement and license plate renewal inspection I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be d I was pleased with the courtesy extended to me. I was pleased that Heiser had the replacement part in stock. I was pleased that the service could be done in my appointment time. I was pleased that it did not take very long to complete. I have a concern about Heiser following the CDC guidelines to keep customers safe during the Corona virus pandemic. I saw a few technicians using masks. Vincent went to my vehicle to get mileage information and entered it without a mask and without gloves. I make sure my vehicle is clean and disinfected. When I was paying my bill the woman who was taking care of my payment sneezed outright. I cannot remember her name. She did not sneeze into her elbow or arm or hand. She just let it go. She did apologize. She was not wearing a mask. Thankfully I had my own mask on that covered my face. Hopefully it provided some protection. I am a senior. I am wondering why you are not requiring your employees to follow guidelines to prevent the transmission of Covid 19 to customers? Especially those at the service desk and front desk. Remember some people are asymptomatic and have no idea they are carriers of the virus. I know that you are working on cars and it's a dirty job but front line employees should be using masks and gloves when they enter a persons vehicle. Masks should be used when a person is dealing with the individual who takes care of payment. Please review your protocol regarding proper PPE. The vehicles that you work on are the customers personal property. The customer should feel safe. Otherwise everything was fine. Thank you. More
by C-PFUSEK
Employees Worked With
Other Employees :
I do not recall the name of the woman who checked me out. I was feeling uncomfortable about no one having masks and the fact that she did sneeze at me. I am grateful that she apologized but she needed to cover her sneeze just like you cover your cough.
May 05, 2020
My service was quick and efficient, I’m not sure what the gentleman’s name was that checked me in but he was gave great customer service. The gentleman highlighted in this survey is not the one who checked m gentleman’s name was that checked me in but he was gave great customer service. The gentleman highlighted in this survey is not the one who checked me in. More
by RUBYSLIPPERS90
Employees Worked With
Not sure what his name was
May 05, 2020
Unsatisfactory I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle I have a 2019 Toyota Highlander and the service tech did not correct my issue. I'm still experiencing issues with my front sensors on this new vehicle and there is a noise at the rear end of this truck. I have an extended warranty plan on my truck and it appears that this is a waste of my money spending extra dollars on my car which is not helping me at all. I feel that the technicians did a poor job and the manager -Vincent did not do anything to further assist in this matter. I have bought my previous vehicle from Toyota but have not never experience such poor service. More
by MarvinHarmon
Employees Worked With
May 01, 2020
When I called for service I requested a number of things, one was a tire rotation, this did not get done. The leaking brake caliper was repaired, but the brake fluid that had leaked on the tire and rim was n one was a tire rotation, this did not get done. The leaking brake caliper was repaired, but the brake fluid that had leaked on the tire and rim was not cleaned up at all. More
by dbstillings
Employees Worked With
Bob Arciszewski
May 01, 2020
Work was done well. I appreciated that the work was done well and they kept me informed. They informed me about other work that could be done on the car. I appreciated that the work was done well and they kept me informed. They informed me about other work that could be done on the car. More
by KCASPER52
Employees Worked With
