Heiser Toyota - Service Center

Great customer service from Chue He was very knowledgeable and listened to my concerns. Very helpful and courteous. He provided the best service I could ever imagine. Gave tips on wha He was very knowledgeable and listened to my concerns. Very helpful and courteous. He provided the best service I could ever imagine. Gave tips on what I needed to meet my expectations. Very nice Service Advisor Kudos to him Signed very satisfied More

Perfect All work performed well and on time. Service people went out of their way to ensure my appointment was met and work taken care of in a goodly fashio All work performed well and on time. Service people went out of their way to ensure my appointment was met and work taken care of in a goodly fashion. Nice job! More

have passenger front brake dust shield replaced Unable to have the replacement done because the part was not in stock. Vincent had car inspected to make sure all parts there when returned. Unable to have the replacement done because the part was not in stock. Vincent had car inspected to make sure all parts there when returned. More

horrible service bought a used certified rav 4 1year ago from heiser. first off they tried to sell it with xxxx tires which were changed out! then had troubles with on bought a used certified rav 4 1year ago from heiser. first off they tried to sell it with xxxx tires which were changed out! then had troubles with one tire leaking air for a year every time went back they checked it out over three occasions. Every time said it was fine even had it hydrotest the tire. Well after a year on the next service was told the tire sensors was stripped and leaking. Wanted me to pay 220$ for new sensors. xxxxxxxx! At the end of the day sensor was replaced for free. stay away from heiser just out for your moneyand not customer service. not very trustworthy service department More

Very pleased Service writer is excellent Mr Chue Lee very knowledgeable and address all my concerns. I will continue to bring my Lexus Rx back for service Service writer is excellent Mr Chue Lee very knowledgeable and address all my concerns. I will continue to bring my Lexus Rx back for service More

First Visit First visit with my new car. They were prompt on getting me in, did the inspection and washed the car in a hour. My salesman James was great when I pu First visit with my new car. They were prompt on getting me in, did the inspection and washed the car in a hour. My salesman James was great when I purchased the car, and Chue was very helpful and courteous for my first maintenance. AND I have to say I absolutely love my car. It's a real "looker" and every time I drive it, people comment on its stunning looks. Not every old lady drives around a car with a red leather interior! Thanks Heiser... More

Great Service I came to Heiser to check out why water was leaking from my driver and passenger sides inside the vehicle A diagnostic was done and problem was a cl I came to Heiser to check out why water was leaking from my driver and passenger sides inside the vehicle A diagnostic was done and problem was a clogged drain and it was fixed in less than an hour Always excellent service. I highly recommend your service department. Thank you More

Service Friendly knowledgeable service writers. My service was completed in the the time service writer told me it would take. Would recommend Heiser Toyot Friendly knowledgeable service writers. My service was completed in the the time service writer told me it would take. Would recommend Heiser Toyota to others. More

Great customer service, greeted quickly, very friendly! Greeted promptly upon entering the service area, very clean. Waited for oil change, enjoyed a beverage in the clean wait area, service guy got me from Greeted promptly upon entering the service area, very clean. Waited for oil change, enjoyed a beverage in the clean wait area, service guy got me from waiting room to explain the work done/preventive measures taken, as well as recommended new tires (given a quote). Excellent customer service. More

Bait and switch Scheduled my last oil change and service covered under my service contract only to be told when I arrived that I was over 25,000 mile mark and service Scheduled my last oil change and service covered under my service contract only to be told when I arrived that I was over 25,000 mile mark and services won’t be covered. The vehicle is not even two years old. To add insult to injury Dana called to let me know that my van was ready and oh you really need new tires by the way. Of course she had a nice big price to quote me for tires to which I said no especially since she couldn’t be bothered to look at me when she had the trainee tell me my service wasn’t covered. I guess the next vehicle will need to be a Honda if Toyota tires can’t make it more than 27,000 in two years. More