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4,144 Reviews of Heiser Toyota - Service Center
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July 29, 2019
Excellent Good service.Wait time could have been better. A cell phone charging station in the waiting area would have been very helpful. Popcorn is too salty. Good service.Wait time could have been better. A cell phone charging station in the waiting area would have been very helpful. Popcorn is too salty. More
by Toyota Fan
Verified CustomerEmployees Worked With
Chue Lee
July 27, 2019
Did a good job Just had to go in for a regular 5,000 mi check up and they did a good service. The only thing I would say is (this may be seen as good or bad) they to Just had to go in for a regular 5,000 mi check up and they did a good service. The only thing I would say is (this may be seen as good or bad) they took almost an hour to do. I’m not sure if this is standard or what but I felt like it could’ve gone a little quicker especially since they make you book an appointment. More
by ERIN
Employees Worked With
Chue Lee
July 26, 2019
New tire purchase Awesome job and wonderful to work with. Dana did the leg work to find just the right tire for my truck. She took my request about the noise I was hear Awesome job and wonderful to work with. Dana did the leg work to find just the right tire for my truck. She took my request about the noise I was hearing and the team figured out that it was a fan belt. Peace of mind is why I keep coming back. More
by TIMOTHYSTERNKE
Employees Worked With
Dana Schilz
July 26, 2019
100k Full Service at 110k Had many questions about details of 100k Service \ Tune-up for 2013 Venza. Somewhat confusing as details listed in Service Log Book was not comprehens Had many questions about details of 100k Service \ Tune-up for 2013 Venza. Somewhat confusing as details listed in Service Log Book was not comprehensive and did not mention fluid flushes, spark-plug replacement, etc. Worked with Service Advisor Dana Schilz who guided me through the details. I had thought that this “100k Service” had been done before we purchased this vehicle at 104k in November 2017 from this dealership; it seems it had simply been a Thorough Inspection prior to sale. Caveat: Buyer Beware. Otherwise very happy with this vehicle. More
by NU2DONALD
Employees Worked With
Vincent Lor, Dana Schilz
July 26, 2019
Sequoia and Highlander Service Brought both vehicles in for service, one brand new, and one 13 years old. The entire service team was quick and efficient and I felt advised vs pushe Brought both vehicles in for service, one brand new, and one 13 years old. The entire service team was quick and efficient and I felt advised vs pushed, which I value greatly. More
by acmeece
July 25, 2019
Service took to long They don't have enough service advisor. The wait was to long. Whe I did get a service advisor she was great and answer all my questions and got me out They don't have enough service advisor. The wait was to long. Whe I did get a service advisor she was great and answer all my questions and got me out of the dealership as fast as possible. More
by JIMA1945
Employees Worked With
Dana Schilz
July 25, 2019
Longer Than Quoted I was told that my service would take 45 minutes, 1 hour tops. The service took a little over 90 minutes. Normally; I would not mind, but that day I h I was told that my service would take 45 minutes, 1 hour tops. The service took a little over 90 minutes. Normally; I would not mind, but that day I had another appointment which I should have comfortably been able to keep. Since I was going to be late for my next appointment, I had to contact someone to push that appointment back. It was a hassle. More
by BrmBrm
Employees Worked With
Chue Lee
July 24, 2019
Oil change, 10000 mile maintenance Heiser is always great! Friendly staff, excellent lounge area and nice snacks. I always enjoy getting work done on my vehicle here at hieser Toyota! Heiser is always great! Friendly staff, excellent lounge area and nice snacks. I always enjoy getting work done on my vehicle here at hieser Toyota! More
by JoshG123
July 23, 2019
Consistently great service I have taken my car there some I bought it in 2007. The service is great. The service staff are professional and knowledgeable and strive to make the I have taken my car there some I bought it in 2007. The service is great. The service staff are professional and knowledgeable and strive to make the service experience a satisfying one. More
by Treecy
Employees Worked With
Sorry I didn't pay attention to names but if you check the records the man who worked with me was very kind and helpful.
July 23, 2019
2011 Toyota Sienna service Bob worked on our van for some recalls. He then discovered there was more wrong with our sliding door. He went above and beyond to fix it for us und Bob worked on our van for some recalls. He then discovered there was more wrong with our sliding door. He went above and beyond to fix it for us under warranty and made sure we were kept in the loop with the service plan. He was excellent! More
by MELISSAPETERSON06
Employees Worked With
Bob Arciszewski
