Heiser Toyota - Service Center

Who’s idea was it that this needs a title? Wasting my time Service center had little wait. Provided description of what needed to be done in a fairly succinct fashion. Also provided a free loaner car. Done Service center had little wait. Provided description of what needed to be done in a fairly succinct fashion. Also provided a free loaner car. Done More

Joe is service was awesome Service Advisor Joe was awesome and a pleasure to work with. I saw him be so patient with an elderly lady and help her understand. Service Advisor Joe was awesome and a pleasure to work with. I saw him be so patient with an elderly lady and help her understand. More

Prompt attention to concerns The service advisors are always helpful and keep you informed as to the progress of the service being performed and the costs of said service. Hei The service advisors are always helpful and keep you informed as to the progress of the service being performed and the costs of said service. Heiser Toyota is doing an outstanding job! More

Positive Service! The muffler and exhaust system was repaired/installed in a most timely manner! Chue Lee called when it was ready and off I went! Thank you! The muffler and exhaust system was repaired/installed in a most timely manner! Chue Lee called when it was ready and off I went! Thank you! More

Oil change tech do very bad job Brought my truck for a airbag recalled and decided to have oil change after picked my truck drive about 13 miles, smile oil burned found out oil is le Brought my truck for a airbag recalled and decided to have oil change after picked my truck drive about 13 miles, smile oil burned found out oil is leakage under the engine "oil is pooling" no joke thank God I did not drive long distance. Park over night at home the next morning check the engine oil have only 1/4 oils left, I stop by have it check right away. The tech said the seal is broken because he make it too tight. Well oil change is the most simple job if any tech could do it right that is bad, the bad thing is that my truck's engine could froze. Would recommend my friend no not after what happen I can't trust Heiser. maybe in the future I will try again. More

Frame Replacement I brought the 2010 Tacoma in for the recall on frame replacement. I was told by service that they would call if there was anything else that could be I brought the 2010 Tacoma in for the recall on frame replacement. I was told by service that they would call if there was anything else that could be done while this was all apart. Told I would only have to pay for parts and no labor. The truck has 94,000 miles and I would think a tuneup would be recommended. I received a call a week later and the job completed with no other problems. Now if I want a tuneup labor will be charged along with parts. More

Why change the seat settings and not put it back? As a woman who is 5'10", I adjust my seat. I guess men who work there are shorter and cannot be inconvenienced the 15 feet they drive my car???? IF y As a woman who is 5'10", I adjust my seat. I guess men who work there are shorter and cannot be inconvenienced the 15 feet they drive my car???? IF you must change the seat, WHY do you not attempt to change it back to something resembling where it was? I should not have to crawl into my car after service. Please ask your guys, if they must change the seat settings, to not inconvenience the customer. Upon return, they should, at least, approximate where the seat was before they carelessly changed it. More

Highlander 25,000 mile Service Make appointment via phone call after trying a number of times via Heiser website. Arrived prior to scheduled time & was taken in immediately. An ho Make appointment via phone call after trying a number of times via Heiser website. Arrived prior to scheduled time & was taken in immediately. An hour & 1/2 later the 25,000 mile Service was completed. The service rep apologize for the length of time to complete. I understand that sometime unforeseen situations develop & i appreciate the reps apology. More

Service greatly exceeds expectations I was very happy with the customer service I received in the service department. Not only did they handle my request without an appointment, they wer I was very happy with the customer service I received in the service department. Not only did they handle my request without an appointment, they were very friendly and helpful. More

10,000 mile service In and out under an hour for oil change, tire rotation and cabin filter replacement. Facilities clean with free WiFi and coffee as a bonus. In and out under an hour for oil change, tire rotation and cabin filter replacement. Facilities clean with free WiFi and coffee as a bonus. More