Heiser Toyota - Service Center

10,000 miles service I was attended to very promptly and on schedule. I left earlier than expected. I also had a free car wash in addition. God bless you. I was attended to very promptly and on schedule. I left earlier than expected. I also had a free car wash in addition. God bless you. More

Fixed car, no charge I was a walk in. You fixed my car at no charge. On my way back from the Dells my car developed a rattling noise. Had no idea what it was but car se I was a walk in. You fixed my car at no charge. On my way back from the Dells my car developed a rattling noise. Had no idea what it was but car seemed to drive fine so I continued driving. When I got back to Milwaukee around 3:00 PM, I drove right to Heiser Toyota. Chue Lee in the service department was very helpful. He could see my concern. When I demonstrated the noise to him he had a good idea what the problem was. Forty-five minutes latter the noise was fixed (at no charge). I drove home a very happy customer. More

Courteous, quick service Went in for 55,000 Mile service and Takata airbag recall, inquired about new tires and the service technician presented me with several options. He to Went in for 55,000 Mile service and Takata airbag recall, inquired about new tires and the service technician presented me with several options. He told me they would be able to put them on that day, even though it was an unexpected add on. I got my service, recall, alignment and 4 new tires in just over an hour. Great service. Thanks! More

Always Reliable My “check engine” light came on and Heiser was able to get me in expeditiously. Received excellent service on this and other maintenance which was due My “check engine” light came on and Heiser was able to get me in expeditiously. Received excellent service on this and other maintenance which was due. More

Friendly and Fast The Service Dept. was quick at completing the service work, oil change and fluid top off. Heiser Toyota offers a shuttle service to work and back if The Service Dept. was quick at completing the service work, oil change and fluid top off. Heiser Toyota offers a shuttle service to work and back if your service take longer. More

Great Customer service Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waitin Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waiting room was comfortable More

Disappointed in service After our vehicle was given back to me there was question whether the work had been done. Wrong keys given to me. No oil change sticker updated, had After our vehicle was given back to me there was question whether the work had been done. Wrong keys given to me. No oil change sticker updated, had to be done. Service tech could not immediately locate vehicle. Had to wait extra 10-15 minutes to actually get vehicle after all was declared finished. This is the 2nd time we've had a problem with work not being finished when given vehicle back. Our recommendation to others about this service center contains an asterisk as there is some hesitation on our part. Not what we expect from Heiser. More

Four Tire replacement Replaced all of the tires. During your tire special. Chue was very good in keeping me updated. The tires were onsite, so no wait for installation. Replaced all of the tires. During your tire special. Chue was very good in keeping me updated. The tires were onsite, so no wait for installation. More

Great job, quick service Did a great job, in fast and service was done quickly. Have never had any problems with the service provided on our last 2 leased cars. Did a great job, in fast and service was done quickly. Have never had any problems with the service provided on our last 2 leased cars. More

12 Month Service The actual service went as expected. The web site system is terrible! When I first scheduled appointment< I did not get a confirmation. When I tried The actual service went as expected. The web site system is terrible! When I first scheduled appointment< I did not get a confirmation. When I tried to reschedule or cancel, the web site did not work. When I tried 'Conract Us', the email recipient was not in the system, When I tried 'Feedback', the email recipient was not in the system. The web site problems create a terrible Customer Service experience. More