Heiser Toyota - Service Center

Repair Not happy that i had to bring my car back after spending $5100 because of an oil leak. I was told due to the type of service and length of time the c Not happy that i had to bring my car back after spending $5100 because of an oil leak. I was told due to the type of service and length of time the car was there that there would be no leaks and fixed correctly More

safety recall got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always. in and out in a very short period of time. More

peaceful all good , free coffee and snacks, large t.v., free car wash, who could ask for anything more. driving the vehicle right into the garage is definitel all good , free coffee and snacks, large t.v., free car wash, who could ask for anything more. driving the vehicle right into the garage is definitely a plus. I wish I didn't live so far away. More

Will not go elsewhere Always friendly and willing to serve. Very professional. Quality work. Do not quit till they are sure it is fixed. Had a loose tab from the manufactur Always friendly and willing to serve. Very professional. Quality work. Do not quit till they are sure it is fixed. Had a loose tab from the manufacture in my exhaust system and they did not stop until they found this source of my rattling noise. More

Tire rotation I had scheduled a service appointment for 1400. I arrived ten minutes early and went to the service desk. My car was brought in for a tire rotation an I had scheduled a service appointment for 1400. I arrived ten minutes early and went to the service desk. My car was brought in for a tire rotation and inspection. I was told it would take an hour, possibly less. After an hour and 20 minutes I asked what was going on. They said it would be another 15-20 minutes. My car was finally finished at 1545, an hour and 45 minutes after my appointment was scheduled. It was disappointing it would take so long for such a simple service. Everything else was fine, such a long wait for a scheduled appointment was too much. More

35000 mile service Heiser Toyota is my go to for service on my Tacoma. They are always friendly, service is done quickly while I wait, and the pricing is fair. They ev Heiser Toyota is my go to for service on my Tacoma. They are always friendly, service is done quickly while I wait, and the pricing is fair. They even did my 35000 mile service at no charge. More

GREAT SERVICE, AND NICE NEW WAITING ROOM FUNITURE I HAVE BEEN A LONG TIME CUSTOMER OF HEISER TOYOTA AND WILL CONTINUE TO DO SO BECAUSE ITS THINGS LIKE COMFORTABLE NEW WATING ROOM FURNITURE AND GREAT I HAVE BEEN A LONG TIME CUSTOMER OF HEISER TOYOTA AND WILL CONTINUE TO DO SO BECAUSE ITS THINGS LIKE COMFORTABLE NEW WATING ROOM FURNITURE AND GREAT SERVICE THAT WILL KEEP ME COMING BACK More

Bad service experience I brought mr Highlander in for a scheduled service appointment for a leak found during a routune service. Dropped off vehicle on Monday. I was never I brought mr Highlander in for a scheduled service appointment for a leak found during a routune service. Dropped off vehicle on Monday. I was never contacted regarding the status. I had to call every day asking the status. I finally picked it up on Friday after being told it was done. I was not able to talk with anyone regarding the work was done. Just got the key from the cashier. Upon returning home I noticed large puddles under my vehicle. Never had any noticeable leaks before service visit. Overall very bad experience and left me with no trust in this dealership. More

Replaced drivers side mirror, changed oil, w wipers While the mirror was a little expensive (over $500), the service was excellent. I was informed in advance of the price of the mirror Chue gave the q While the mirror was a little expensive (over $500), the service was excellent. I was informed in advance of the price of the mirror Chue gave the quote and scheduled the appointment. He also oversaw the work and greeted me when the work was done. More

Flexible appointment times, but improvement needed I appreciated the ease of making an appointment with Heiser Toyota. They were able to get my car in on a day and time that worked for me, and provided I appreciated the ease of making an appointment with Heiser Toyota. They were able to get my car in on a day and time that worked for me, and provided me a ride to and from work so I wouldn't have to miss any time at work for the service I needed. The shuttle drivers were both very polite and the service associate who ended up getting my information in the system and checking me out at the end of the day was polite and quick. However, there was a gentleman at the service center when I first arrived that was acting very erratic and was complaining about how many cars they got in that morning and that they were short staffed and basically talking in a way that was stressing out myself and the customer ahead of me. We both asked him to take a deep breath and to calm down - that neither of us was in a hurry - but it didn't make things any better. More