Heiser Toyota - Service Center

Very considerate Normally, service for my car has been great at this location. Yesterday the routine oil change took much longer in the shop so the manager comp'ed th Normally, service for my car has been great at this location. Yesterday the routine oil change took much longer in the shop so the manager comp'ed the service, no charge. I enjoyed the snacks, read an extra two chapters in my book, and got the free car wash afterwards. Thanks Heiser! More

Friendly Everything was great! The people are great and the service was great! The much needed coffee while I waited was great. I was even able to chat with my Everything was great! The people are great and the service was great! The much needed coffee while I waited was great. I was even able to chat with my salesman! Which was great! Thanks for everything Toyota!!! More

service poor greeting waited at least 10 minutes for some to ask what I was there for. dana was great. From that point on it was great. poor greeting waited at least 10 minutes for some to ask what I was there for. dana was great. From that point on it was great. More

Awesome Serviceman This was the second time I have been fortunate enough to have the same serviceman help me. I certainly hope management passes on how awesome he is to This was the second time I have been fortunate enough to have the same serviceman help me. I certainly hope management passes on how awesome he is to him. More

Problem not solved I keep mentioning a clunk in the rear end and continue to get told that they find nothing. they take if for a short ride and don't notice it. I want I keep mentioning a clunk in the rear end and continue to get told that they find nothing. they take if for a short ride and don't notice it. I want to leave it for a day and have them test drive it multiple times or go with me so that they can hear it. Chue suggested that I bring it back again if I hear it but how many more times do I need to do this? More

Recall. Bob checked my car in. He was knowledgeable and professional. He made sure that my car was also checked over for an overall review. Give him 10 stars Bob checked my car in. He was knowledgeable and professional. He made sure that my car was also checked over for an overall review. Give him 10 stars More

Nailed it Very happy with Heiser Toyota! Just had new tires placed on my car, taking kids to school and tire pressure gauge went off. Stopped to check tires an Very happy with Heiser Toyota! Just had new tires placed on my car, taking kids to school and tire pressure gauge went off. Stopped to check tires and found a nail sticking out in the sidewalk of my tire. Remembered that the tires came with roadside hazards. Called Heiser and they told me to come in. Came in and got replacement tire More

Great customer service I am always impressed with the customer service when I bring my car in for maintenance. Shout out to Chue Lee for going the extra mile and contacting I am always impressed with the customer service when I bring my car in for maintenance. Shout out to Chue Lee for going the extra mile and contacting Toyota to see if they would cover a part for my car. He is always friendly and helpful. I like that you can pull in with low tire pressure and they take care of you on the spot. The waiting room is comfortable and offers drinks and snacks. More

Always Top Notch I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my servi I have bought two different Toyota trucks at Heiser (2013 Tundra that I traded for my current 2016 Tacoma) and have had most (but not all) of my service work done there. The times I didn't go there was due primarily to it being more convenient for me to go to my local dealer in Brookfield since they are much closer. BUT, I will go OUT OF MY WAY to go to Heiser for service work. I've NEVER, EVER had a bad experience at Heiser Toyota. The service folks are excellent, timely, efficient, courteous and extremely helpful in explaining what was done or needs to be done to my vehicle. Work is done in a timely and complete manner. More

Good experience The service is excellent. The service was a regular 18 month maintenance, but the waiting time was little too long. I waited over 1 hour 40 minutes The service is excellent. The service was a regular 18 month maintenance, but the waiting time was little too long. I waited over 1 hour 40 minutes after the car was taken into the workshop. More