Heiser Toyota - Service Center

Scheduled Service The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though The only hiccup that prevented a 5 star rating is that I had to wait a bit before I was able to speak to someone and get the work started even though I had an appointment. More

GREAT SERVICE AS ALWAYS! I HAVE NEVER HAD BAD SERVICE FROM HEISER TOYOTA! GREAT SERVICE AS ALWAYS. NO COMPLAINTS. ROBERT WAS GREAT AND TOOK CARE OF ME AS ALWAYS. THANK YOU. I HAVE NEVER HAD BAD SERVICE FROM HEISER TOYOTA! GREAT SERVICE AS ALWAYS. NO COMPLAINTS. ROBERT WAS GREAT AND TOOK CARE OF ME AS ALWAYS. THANK YOU. More

Warranty repairs Vincent took the time and effort to turn a stressful situation into a positive experience. His dedication ensured that I'll return in the future. Vincent took the time and effort to turn a stressful situation into a positive experience. His dedication ensured that I'll return in the future. More

Air bag recall Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up Got a recall to have the passenger side air bag replaced. Called to make an appointment. Person that answered the phone was very helpful and set up my appointment. I got a call the next day and was told that there had been a large amount of appointments made for this recall done over the internet and I would have to be rescheduled for a time a week later. Dropped my vehicle off and the service manager was very nice. I received a call later advising me that everything was done. When I picked up my vehicle I was also given an access number for a car wash - nice touch and appreciated. After the car wash, I didn't even make it out of the lot before an alarm started dinging. Thought maybe the car wash caused a false alarm so I shut the engine off, waited a couple seconds and restarted - no alarm. Just got out of the lot and the alarm went off again. That's when I noticed that the alarm was for the passenger seat belt. Apparently, my truck thought there was someone sitting in the passenger seat because when I buckled the seat belt, the alarm stopped. Back to the service department. Service manager took my vehicle right in and 20 minutes later told me that because they had to move the seat all the way back, the seat sensor thought someone was sitting on it. Moving the seat forward fixed the problem. A small problem, a simple fix but one that could have been found by taking the vehicle for a road test before it was considered done. Must admit, I'm a little nervous about what else might not have been done. More

Personal service is the key! I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respecti I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respective vehicles. Have experienced other Toyota shops where you are just a number. Service reps are dispassionate and aloof in terms of customer contact. Heiser is the exception. Cudos to Joe Kuckuk. He is an outstanding example of how a service rep should treat customers. More

Brakes making noise I brought my car in because it was making a noise and since they couldn’t replicate the noise they couldn’t do anything about it. I brought my car in because it was making a noise and since they couldn’t replicate the noise they couldn’t do anything about it. More

safety recall got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always. in and out in a very short period of time. More

Repair Not happy that i had to bring my car back after spending $5100 because of an oil leak. I was told due to the type of service and length of time the c Not happy that i had to bring my car back after spending $5100 because of an oil leak. I was told due to the type of service and length of time the car was there that there would be no leaks and fixed correctly More

peaceful all good , free coffee and snacks, large t.v., free car wash, who could ask for anything more. driving the vehicle right into the garage is definitel all good , free coffee and snacks, large t.v., free car wash, who could ask for anything more. driving the vehicle right into the garage is definitely a plus. I wish I didn't live so far away. More

Will not go elsewhere Always friendly and willing to serve. Very professional. Quality work. Do not quit till they are sure it is fixed. Had a loose tab from the manufactur Always friendly and willing to serve. Very professional. Quality work. Do not quit till they are sure it is fixed. Had a loose tab from the manufacture in my exhaust system and they did not stop until they found this source of my rattling noise. More